Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing Mobile Number

I recently got a pay monthly contract but want to keep my old phone number, i have filled out the online form on the O2 website and also received my code from BT (my old network) the o2 website says that it should change the next working day, but it ...

Resolved! deposit recovery

deposit recovery

Resolved! Age restriction

I do not have a credit card and I want to change my age restrictions

Resolved! Can't pay

How I can pay my bill? Costume service tell me I not can pass the security questions

Resolved! Sim - No Connection

I bought my wife an iPhone the other week and took the SIM from her Samsung A3 and slotted it into the iPhone SE with no issues.The phone now does not pick up any signal. However, it does when I put my SIM in. No issue with the phone.I’ve seen O2 nee...

Resolved! Text messages

I've been without the ability to text from my phone and receive texts too for the last 24 hours. When I try to text it says.......Not sent, tap to try again. Been on the O2 website and had a virtual chat with an advisor, who messaged me through vario...

Resolved! Change eSim to nanosim

Currently I use an esim, but I am going to change the mobile that does not support and would have to change to nanosim, would I have to make a duplicate and does it have any extra cost?

Resolved! International calling

Hello everyoneI would like to stop international calling on my new monthly phone. I have tried calling customer service, sent message on twitter and Facebook, unfortunately no reply.I am wondering is there anyway to do this by sending a text message ...

Spending cap

Hello againI would like to set zero monthly spending cap. I have tried to call o2, messaged them on twitter and Facebook but no response. I am unable to find any option to do this on my o2 as I am a new customer.Could anyone please help me.Thank you

Moved to o2 on Monday. Activated Wi-fi calling online, but can’t activate on my iPhone

Hi all,Joined O2 on Monday with a SIM Only deal and moved my EE number to them yesterday. Calls, texts and mobile data working fine. My issue is that even though I’ve logged in to MyO2 and turned on Wi-fi calling, I cannot activate it on my iPhone 11...

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