Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Update my phone

Farok by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New order ms-311187155

Please note this is a separate order to my wife's which is already set up.I want it to be separate from her phone account. It is for myself David Frost and I will be using a separate phone number. I did indicate I would be using a different number.i ...

David71 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! problems paying overdue bill

phone is disconnected, cant call 202/ 2729/ 0800 number as it wont connect me to the payment line, nor will my02 accept my card details, refuses the expiry date on my card even though its clearly what it says on the card.I dont have a landline either...

Resolved! Cancelling contract in my name

Hi, I got a contract for my partner in my name and I know his contract was due an upgrade in August. How do I cancel this contract as we have now split up for good and I no longer what him having it in my name

Kelly1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Haven’t received order confirmation email

I ordered a pair of Apple AirPods for click and collect. Order receipt says I need to take ID and confirmation email to collect but I haven’t received an email? Money been taken from account but worried I won’t be able to collect it without the email

Resolved! Phone contract

So o2 rang me today and said I passed the credit check for a Samsung j6 but I haven't received the legal documents or email confirmation ?

Cherelle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! how do i switch on voice mail

Hi I want to be able to receive voicemails on my phone but people can't leave them. How do i switch it on? thanjsadele

adelebw by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! PAC Code

Received my PAC Code, days ago O2 stated it word be ported out, I'm still no further forward after being told it would take 2-3 days, typical O2 will delay things, meanwhile can't do anything with the phone because it's in limbo, phone which I bought...

Amanda by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! End of contract

My contract finished this week therefore it is my understanding my tariff should reduce as I am no longer paying off my phone. Is this right? If so is O2 just going to keep taking the higher amount until I bring it up??

RAB by Level 1: Joiner
  • 3 replies
  • 0 kudos