Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

insurance

I need to put insurance on my mobile, but can't get through to anyone. also live chat isn't up. what am I meant to do?

Missing 6 months Disney after renewing

I can't find any help contact info for this, but I was told I'd get 6 months free Disney plus when renewing my contract, but now I can't find it anywhere on the My O2 app. It's not in extras or offers anywhere only a small discount when adding it to ...

Sim Card only upgrade

Hi, I have upgraded my sim only contract, and the instructions say to back up all my photos, emails ect. before inserting my new sim card. why do i have to do this, will it be a different number?Ruth

contacting customer services

The phone contact service is now reserved, understandably, for emergencies. There is no email address to deal with non-emergency issue (to do with my bill) other than the complaints address complaintreviewservice@o2.com - which appears to be disabled...

5g settings

Hi does anyone know to get the internet settings for 5g for the note 10 plus tried to get on chat to speak to someone but it won't allow me any help would be appreciated thanks

I-Pad

I am paying an Airtime amount and am just using it asan I-Pad so want to cancel the Airtime

Resolved! Text

I have received the following text, not from the usual or number. Safe to say its a spam text?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: https://o2.uk.invoice64.com/?o2=2

Old account

I had a second account and this was closed however there is still showing an outstanding balance on my credit report when this has been settled

Scam o2 message

I just got a text message saying o2 was unable to take payment for my next bill but when I log in the payment is set up correctly (I didn't use the link in the text message). Anyone else had this?

Resolved! Taken out new contract and gave PAC code on signing up

Hi, When signing up for my o2 contract I gave my PAC code to port my number across. I have now received my o2 sim but I do not know when my number is being ported across. I received a text message from o2 on the number I wish to keep saying to text s...

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