Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC code using MyO2

Hi, Is anyone able to direct me to the section on MYO2 where i can get my PAC code? According to the help and support section it should be there but I cant find it anywhere. Thanks in advance.

Resolved! 02 Promotions

I have recently purchased a S20 ultra and the promotion by it said claim a free pair of ear pods when u receive the product. When i received my phone i tried to claim the promotion only to be told it ended the 1/07/2020 which annoyed me as why is the...

Resolved! Device plan

Does anyone know how to pay money off a device plan under these unprecedented conditions please? Thank you.

Resolved! Transferring number.

Can anyone help me? ...... I’m new to o2 and received my sim yesterday as I’m transferring from EE. I gave O2 my PAC code when ordering my new SIM and I am now trying to transfer my EE number to O2. I’ve done what I thought was right however 24hrs la...

Resolved! New phone and sim

I've got a new contract and phone can i put my old sim card in it and keep my old number

Resolved! Would the pay monthly contract automatically be refreshed?

I selected the 12-months contract last year in O2 online shop and it's coming to the end a few months later. However, I have left the UK earlier and never need any refresh of my own account. To avoid any further unexpected charge, I wonder if the con...

insurance

I need to put insurance on my mobile, but can't get through to anyone. also live chat isn't up. what am I meant to do?

Missing 6 months Disney after renewing

I can't find any help contact info for this, but I was told I'd get 6 months free Disney plus when renewing my contract, but now I can't find it anywhere on the My O2 app. It's not in extras or offers anywhere only a small discount when adding it to ...

Sim Card only upgrade

Hi, I have upgraded my sim only contract, and the instructions say to back up all my photos, emails ect. before inserting my new sim card. why do i have to do this, will it be a different number?Ruth

contacting customer services

The phone contact service is now reserved, understandably, for emergencies. There is no email address to deal with non-emergency issue (to do with my bill) other than the complaints address complaintreviewservice@o2.com - which appears to be disabled...

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