Unable to cancel o2 extra

[stuartsm23]

Hi there, 

I've tried to cancel one of my o2 extras however there is no option to do this on the o2 app nor the my o2 mobile app either. Tried calling but get sent to a IVF who doesn't understand what 'o2 extra' is. 

Can anyone help? 

Thanks. 

[Cleoriff · Accepted solution]

Hi @stuartsm23 

You can cancel via My O2. Go to Manage my Extras and turn off auto renew.

OR

Cancel via the site ie Amazon, Cafeyn, Disney etc.

If you have any problems then contact O2 and speak to someone who knows something about Extras

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[stuartsm23]

Hi @Cleoriff 

There doesn't seem to be an option called 'manage my extras', i went into my account then extras but when i tap on the existing extra it does nothing at all. 

Thanks.

[Cleoriff]

@stuartsm23 

Then call customer services in the morning. They should be able to help.

Best of luck.