Still being charged for a cancelled sim

[Chantelle20]

I cancelled my contract back in may yet they are still taking £20 our of my account every month. Was on live chat and they said that I would have no more money taken out of my account and that it would be debited to my 02 account. I have no access to my o2 account because they have cancelled the contract? Anyone any advice that would help me?

[Cleoriff]

@Chantelle20 

Yes you should call and speak to O2 directly. Live chat serve a purpose but anything to do with accounts should be taken via a call.

All Numbers for O2 are in this guide

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[Cleoriff]

@Chantelle20 

When you cancelled, did you follow the advice in this guide Guide: Cancelling Your Contract 

If you didn't use your PAC, then this could be the problem.