Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade after 3 or 6 months?

Hi guys, I am a new O2 customer and have just taken out a 12 month Sim only plan as I didn't have the £400upfront for the phone I want. It did say that if I paid my bill on time for a certain about of months I could upgrade to it with thephone I want...

Woody00 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Not receiving calls on iPhone 5S

Is there a simple solution to this long standing problem of calls switching strainght to voice-mail ? Tried a new sim card. Issue is sporadic however, occasionally I get a call !

davowolf by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Temporary foreign SIM

I have a SIM only contract with O2. I have just arrived in Vietnam and as I will be here for about a month it seems worth getting a local SIM just while I am here. I thought because it was a SIM only plan I wouldn't have an issue just switching mine ...

lostlucy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Additional charges

I have had £4.50 charged to my account for something called “lasevia limited”. I have no idea what this is and have made no such purchase. Can anyone help with what this is? It looks like you landed on a popular topic that many are viewing! Why not r...

aysha114a by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Help

Need card help

Lizmq by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unblocking an O2 phone

I wish to unblock an O2 phone so my daughter can use it on another network

chris48 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! account details

Hi, i want to change my accounts ownership from my dad to myself. How can i do this because the customer services phone line keeps hanging up on me.

OB19 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Additional contract

Hi does anyone know if I can get an additional contract Tia x

Alisha by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Rediculous data usage

Having changed my tariff to the 2gb data tariff 3 weeks ago I’ve had nothing but issues and poor customer service with empty promises.Prior to the Chang over my monthly average of usage was 600gb only. On the new 2gb allowance the data lasted two wee...

Chrisc by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Business SIM card cancel

Will I be able to use the same number on my new device when I cancel business contract. And start new

Flipper by Level 1: Joiner
  • 4 replies
  • 0 kudos