Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing tariff when you have an add on

I have 15gb of data and I get 15gb of extra data until my contract changes in October. If I change my tariff beforehand (I need more data) will I lose the extra data add on?Thank you

Phone calls and data dropping

Hi, I am having problems with 2x O2 phones, both are dropping calls and data is poor, I have spoken previously to O2, they have advised that there are 4 masts in my area and the phone is getting confused, which us fine, but it still leaves me with th...

Voicemail

Why does my O2 voicemail keep reverting to defaults, answer message and PIN? I don't use it often but it should be secure and reliable as O2 charge us. A quick Google suggests this has been a known issue for years, a security issue, which has been ig...

Speaking to a person

I'm trying to contact 02 as my bill is over due as due to the covid 19 & having problems with my bank I cant pay my bill but dont get paid for just over a week does anyone know how I can speak to an actual person instead of being hung up on by the au...

O2 open registered on different account

HiI have registered for O2 open on different account and bought the device on different account. Is there a way to apply the discount?Thank You!

O2 insure

I upgraded my contract on Monday on O2 refresh, but after checking it looks like I havnt added insurance. Is there a way to add it now? I have been looking on the site and on the app but can't find a way to do it. Thanks in advance.

PAC number not validated yet

Hi there, I got a new phone a few days ago I am moving to 02 I have already given the pac code to use but the phone is saying it's not been validated can you help with this please?

Resolved! Promo code

I got sent a promo code yesterday saying O2 will give me £100 off any handset if I maove direct to them as I am currently a carphone warehouse customer.When I try to use the code it says its for £50 off the upfront cost of the upfront cost & as there...

Very slow internet 4g

Hi,As above - internet ridiculously slow. 1.5Mbps max despite 3 of 4 bars 4g. Checked status of network , reset phone , reset network settings etcAnyone?Cannot get hold of o2

Resolved! PAC code using MyO2

Hi, Is anyone able to direct me to the section on MYO2 where i can get my PAC code? According to the help and support section it should be there but I cant find it anywhere. Thanks in advance.

O2

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