Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Free Data bolt on

I have a monthly contract with a 12gb data allowance. 8gb of this is a free bolt on which I have only recently realised. I received a text last month telling me that I had run out of data and prompting me to top up which I did at a cost of £6.50. I’v...

Em78 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Early upgrade on O2

I can upgrade my contract on 30th March.The S10+ comes out on 8th March!I need this phone! Call me dramatic! I can't wait till the 30th March to get my hands on this.Can someone advise what I can do please? Thank you

AlexYem84 by Level 2: Apprentice
  • 7 replies
  • 0 kudos

o2 insure issues!!

Hello, i wondered if anyone had advice. i sent my phone via dpd on february 13th for repair (iphone x-smashed back screen) i followed dpd tracking and it says delivered and signed for by ANOVO on february 15th at 10:01. i called o2 today to see the p...

vikkiiiii by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Leaving O2

Hi, Im an O2 user, paying monthly. I went back to Iraq from UK and want to leave O2 service as it does not work in my home town an Im still paying monthly. My phone no. is [Removed]. with many thanks

Resolved! Our network's very busy in this area

Hi,I've been having issues sending and receiving text messages today - when I check my postcode on the "My Networks" app, it tells me that "Our network's very busy in this area" Does this mean there is a fault or there isn't? or should I go through a...

Alun by Level 2: Apprentice
  • 9 replies
  • 0 kudos

Resolved! SMS divert

I know there is a way to set up call divert to another number, but is there a way to set up auto divert of SMS messages?

Resolved! Old number

Filled in pac form but still unable to use old phone number on my new phone.

Chips by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Travel Inclusive Zone: What exactly is included?

Hi, I will be travelling to Canada, which is in the Travel Inclusive zone. I understand that I have to choose the right tariff to get the inclusive zone included for no extra charge: £20 and above 12 month sim only tariffs My question is: do the "120...

Jcf by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Charges

Hi before I left to go to Australia on my holiday I joined o2 travel bolt .the question I have is If sent an sms with the wifi on does that trigger the 4.99 daily charge? thanks

Resolved! Netflix Offer

I Joined O2 on 15th Jan 19, but wasnt sure If the 6 months free Netflix offer was on at that time.. Is there any way I can check about the offer and if so any way to claim it at all..