Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong Name on Account

So I have a bit of an issue. In the past. My O2 account was in my mum’s name but using my own email address. However, I recently got a new contract and did it in my name (through Mobile Phones Direct). All correspondence between me and MPD were in my...

Resolved! fraudulent text??

hi, I got a text from +44 7990 331246 saying the following: O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via I have not clicked the link. instead, I logged into My O2 and discovered that my l...

Roaming

Does anybody know what the charges are when visiting Ukraine ??

Blocked calls

I have had my outgoing calls blocked because even though I wasn’t due to pay my bill until next week. You don’t have live chat anymore so how on earth am I supposed to speak to someone??

Free Sony Headphones with pre-order Xperia 1 ii

Hi. I've not received my headphones as part of the Xperia 1 ii offer. I ordered the phone on the 1st pre order date and received it on the release date. On the 2nd July Redemption asked me for phone I'd etc which I sent. They responded by saying it's...

Why does O2 think I am in Dubai?

Not sure I'm posting this in the right place but maybe someone can advise. I was driving in Surrey earlier when I got a flurry of texts that appeared to be from 02 Roaming saying Welcome to Dubai and advising me of Roaming charges etc. I didn't open ...

data usage texts

o2 web site saying my data is near limit.when i phone 202 my data usage is correct (about 700mb out of 20gb) im on family package hench MY lack of data usage. in case you wondered why so little used.

Unblocking a sim

I blocked an o2 pay monthly sim. How do I go about unblocking it I’ve rang 202 but they can’t understand my security answer and then cut off. I’ve used live chat with no joy any ideas please.

Resolved! How to unblock my SIM card?

Hi, i recently lost my iphone 7 which is on a pay monthy contract, i have since blocked the phone so noone can use it. However recently i have found an old iphone which is unlocked that i want to use. I have been into the o2 store to get a new sim re...

Cancel a settled contract

Hi, just wondering how I go about cancelling a contract? the device plan was settled a while ago (but ive been lazy and not sorted it!) and I now am only paying the airtime bill. However, I want to cancel this fully as I do not really make use of it ...

O2

Forum Posts