Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123847 Views
  • 27 replies
  • 5 kudos

Resolved! Problem with transferring number

Moved to o2 on 9/10/, was told that my number from my previous provider would be transfered accross on 10/10 having given them a PAC code on the 9/9 when I bought the contract and phone. Lost signal on old phone and sim on 10/10 at around midday, but...

wrighto by Level 1: Joiner
  • 1235 Views
  • 6 replies
  • 0 kudos

Resolved! Re-arranging delivery

I've ore ordered the galaxy s10+ , I'm anticipating delivery on the 8th however I'm not going to be home as planned. Can I re-arrange deliver furva specific time or another location or date beforehand?

Resolved! I fitness extra charges

Got charged an extra £12 for apparently downloading I fitness.. contacted 02, they put me through to ifitness 03333217014 who unsubscribed me from this and will refund via the post office.. hope this helps someone else!

Anonymous by Not applicable
  • 4846 Views
  • 5 replies
  • 1 kudos

Resolved! Why is O2 top up data so expensive?

Occasionally I need to top up my data as it runs out when I'm away from home. I find the pricing absolutely ridiculous. The incraments make no sense.100mb - £3!!500mb - £6!!Is everyone happy to pay this?How can a 1gig monthly bolt on cost £5 but a on...

Anonymous by Not applicable
  • 5039 Views
  • 4 replies
  • 1 kudos

Voice mail does not work in New Delhi

Voice mail does not work in New Delhi. I can't call it using either 901 or +44901. It either does not connect at all or goes to an indian voice saying the network is too busy! This has been for a week now. It totally sucks! The help page gives a numb...

Letmein by Level 1: Joiner
  • 718 Views
  • 5 replies
  • 0 kudos

O2 shop will not issue a VAT receipt for a Pay & Go handset

I popped into the London Westfield O2 shop to buy a Samsung Galaxy Note for data access on a Pay & Go basis for business use. I asked before hand if I will be getting a VAT receipt for the purchase of the phone. They said yes. After the purchase was ...

Anonymous by Not applicable
  • 2611 Views
  • 9 replies
  • 0 kudos

Resolved! how to get VAT invoices on account

go on o2 chat ask for VAT invoicing to be turned on, stupid I know it should be standard or set by ticking a box, but O2 has made it hard for us & them, when u all have chat working overtime they might get the message

Anonymous by Not applicable
  • 3740 Views
  • 16 replies
  • 0 kudos

Resolved! SIM only contract

Hi how can i take a SIM only contract off my bill as it is not getting used please

Katie4 by Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

Resolved! 079999965623

I have just been charged for picture messaging this number 079999965623. I do not send pictures on messaging I use Whatapp, is this a scam ? (7 in one day!!)

Maggief by Level 1: Joiner
  • 432 Views
  • 2 replies
  • 0 kudos

Data in my account

How do you get the data changed in the account have had 2 phone upgrades from 02 but it still shows the phone from years ago. The data held is incorrect and keep getting asked about upgrades its really annoying and thats why i am looking at changing ...

Mobily by Level 1: Joiner
  • 1249 Views
  • 8 replies
  • 0 kudos