Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need to add a cap

I need to add a cap [edit: topic title clarified]

Direct Debit

I recently cancelled my O2 contract but payment has been taken again. I’ve cancelled the direct debit today after this payment. Should I do anything further as I can’t get to a store and have been unable to chat with anyone from O2.Regards.

Resolved! Am I being throttled?

I’m having an issue with loading times. everything is loading very slowly - web pages take 20-30 seconds, video clips on social media take at least 2 minutes... I’m on 4G and have full signal.Am I being throttled?

Resolved! How do I add a spend cap for my calls?

How do I add a spend cap?

Phone ID stolen

My wife inadvertently gave her pin out over the phone to who she thought was an O2 advisor, now she can't access her phone. Looks like a scam. She can't contact 02. What do we do?

Resolved! Order complete?

Hi, I ordered a tablet online and paid for it with the click and collect option, I've been checking my order status online and it says complete but I have not recieved an email or text saying it's in store ready to collect. Does the complete status m...

Resolved! Can’t make or receive calls or texts on iPad Pro 11

Can't seem to make or receive calls or texts on my iPad Pro 11

Google play declining payment via o2

Have a £200 spend cap and registered sim with google so I can make purchases but keeps declining my purchase attempts saying I'm out of funds yet I've spent 0 on anything currently. What's going on???????

Resolved! competitions

so id like to enter a competition by text, but when i try i get a red question mark back?

Resolved! Change direct debit

Hello any of you know how i can change my direct debit from one bank to another bank as i close my account where O2 was taking my montly plan , thanks

O2

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