Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I need to find a phone number that I texted in 14th may

I need to find a number from 14/05

Bill and accounts

I need to speak to somebody concerning my o2 account I have tried to call all different phone numbers that I found as I am been told that I am going to be disconnected and I can’t speak to anybody at all.

Resolved! Changing account but not number

I had a BlackBerry keyone that I purchased at car phone warehouse 2 years ago and has now died . I went to get an upgrade but could not remember my light in details so had to make new account but despite my working this out with chat support at 02 ye...

My new phone and sim has no service or network

My new phone and no sim has no service on the SIM card. I’ve tried everything. I believe I need a new one

Bolt on

I've added a bolt on and isn't showing on my account.

Cancelling a contract

How do I cancel my contract?It's come to an end, and when I click on 'leave 02' it says to contact us, but then there's no details of who or how to contact!I'm in Australia and don't want to be charged a fortune to call them and be on hold for ages. ...

Resolved! Bill

How do I change my payment date

rattle sound coming from the s20 ultra

Afternoon all, After droping my phone, then soon after hearing a rattle sound coming from inside the phone. I have claimed insurance on it. Now my replacemnt i got ....has the same problem something is loose in my replacement phone as well. Has my ne...

just a sony question

my contract expires in mid june and i was happy to renew it with another sony phone but the xperia 1 has been out of stock since i started to get messages from o2 about upgrades. they seem to be in stock for other networks and online stores. i would ...

Resolved! Replacement phone

4 weeks ago Dpd collected my phone to send to O2 for inspections on my insurance claim and I was told that I'd have a replacement device sent to me within 5 days however it still hasn't arrived. I called them numerous times for an update but they wer...

O2

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