Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Claiming free watch with Samsung galaxy 29nplus

Hello.. I'm hoping someonr can help me. I started a monthly contract with o2 this week and selected to have the free watch too. I have received my phone and called o2 regarding the watch.. they said it isn't anything to do with them and needs to be c...

Resolved! My phone bill

Unfortunately at the moment i am unemployed due to COVID-19 I can 50 on 21 off July as I am only on universal credits please ring me on [personal details removed] as I cannot get through to any to discuss this

Resolved! Bill payments

Hi. Does anyone know if there is a problem with online payments

Data usage not showing

My data usage is not showing on the app or in my account. Is anyone else experiencing this issue? And does anyone know how to resolve it?

Resolved! Manage account

Hi, so every-time I phone O2 they hang up on me? I have 2 numbers in my account, and I want to delete one of the numbers cause it’s not being used no more! Anyone know how to do this? Thanks

Resolved! No internet

I have a mobile internet service for business. Since about 3 pm yesterday I can't get any services. Spoke to business 2 advisors 1 said signal is fine , the second says really heavy traffic even though I tried to connect at 3 am this morning . Get th...

Isle of Man

I am unable to call the Isle of Man numbersAny idea why?

Resolved! o2 upgrade (third party)

Hi, I just upgraded my o2 contract from a third party site. My device plan is already paid off, is there anything else i need to do on my side as my contract is directly with o2? Thanks

Adding 4G/ Wifi Calling

I'm trying to add the 4G/ Wifi calling option to my device. I have checked that my Samsung Galaxy S7 is compatible and I've read the information on the website, found what seems to be the option on the myO2 app but all it is is an endless loop of sen...

Resolved! Data and Bolt ons

I have recently purchased 2gb bolt ons of data, having used up my 3gb allowance of data before the end of the monthly period. These bolt ons of data have used up incredibly quick. My average usage is 2.5 gb per month. Is there any explanation for thi...

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