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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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O2 Refresh why did you send me a new SIM

Just got a new phone sent on refresh, received phone, but also a SIM card.I thought i just swapped my old SIM into the new phone? Which one do i use?

EricJam by • Level 1: Joiner
  • 723 Views
  • 1 replies
  • 0 kudos

Ipgrade to iPhone XS

I am trying to upgrade to an IPhone XS but evertine I do it’s says out of stock. Will it be coming back into stock or shall I upgrade to an IPhone 11?

Sarahv by • Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos

Resolved! Bill refund

my bill is in credit and I've tried to contact 02 to get it refunded its from a deposit I made upfront, I've tried to call but there's no way in getting through to anybody and live help.hasnt worked for months, does anyone know how I can get through ...

kita05 by • Level 1: Joiner
  • 618 Views
  • 3 replies
  • 0 kudos

Remove a bolt on

HiHow do I remove an unwanted bolt on? I’m out of contract so would like to change tariff and remove a bolt on but I can only find how to add a bolt on. Thanks

Tully by • Level 1: Joiner
  • 3645 Views
  • 2 replies
  • 0 kudos

Resolved! Potential spam regarding invoice

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

Resolved! Scam Text?

Hi, I just received a text from 07385692037 saying O2 had problems taking payment and provided me with a link to update my bank details. I recently changed my bank card so almost got caught out. However upon checking my O2 account my balance is zero ...

Tariff (£20 for 100GB data)

HiI would like to get the current £20 a month offer for 100GB data. How can an existing customer get this offer?

text requesting payment details

I have received a text saying that O2 are "unable to process your latest bill. In order to avoid fees, please update your payment information via" A link is then given. I have assumed that this is fradulent but I can't access live chat so I can't chc...

ES1962 by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

O2 offering to pay off rest of my device

Hi guys. Had an email today from O2 saying they will pay off the remaining amount on my device if I want to upgrade today. I believe it was around £80 of my contract remaining.Intrigued, I clicked the link that said 'upgrade online now' but on the up...

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