Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAK cose activation

Hi, I have just joined O2 from EE and gave my PAK code when I got the phone to keep my old number. It has now been 3 days and the number hasn't transferred. From O2 help I am unable to get through to anyone to get it activated. Any idea how I do this...

Upgrading and billing

My contract isn’t due to end until March 2021, but I received a message saying I can upgrade for free today and go with 02 refresh. My bill came through today and is due to go out on May 3rd.I currently pay around £60 a month, and my new deal is £50 ...

Diabolical customer service

So, I'm due and upgrade and am deaf. I've just had my wife phone on my behalf to arrange an upgrade to Galaxy S20+. The guy on the other end refused to speak to my wife, even though she explained that i was deaf and recently had a cochlear implant th...

SIM card not delivered

I ordered a upgrade from a pay as you go to a monthly SIM card on the 10th of April and I am still waiting on the delivery

Spend cap

Its saying I've reached limit on spend cap but haven't used it yet. I can't get in touch with anyone. Can anyone help tryed everything thank you

How to contact customer service over unexpected high bill??

I’m looking for advice on what to do! I’ve just got a text this morning from 02 for an unexpected high phone bill of nearly over £450!!! With calls to America that I’m unaware off and there is no email address to contact 02 on or phone number on, und...

upgrade

I am thinking in upgrade my data plan but I already have disney plus and amazon prime, which upgrade should I get. My plan is 6gb of data and unlimited text and calls.

Cannot call or text. Have no data.

I've not been able to call or text in a few days. All calls end straight away and texts don't go through. I've not been able to use mobile data. Only connection I have is WiFi.

Free wireless charger

HiI ordered a new phone on Friday and it came today. The deal was that I got a free wireless charger with my phone but it didn’t come with my phone what do I do about this?

Barred phone

Hello o paid my phone bill on the app 3 days ago and my phone is still barred ! I can’t ring o2 on it as it’s saying can’t make calls from this phone . Everything’s showing paid online so why is it raking so long to put my phone back on I really need...

O2

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