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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249665 Views
  • 2 replies
  • 2 kudos

Access for you

Please advise how I can set this up?

LouiseC by • Level 1: Joiner
  • 2534 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer number help

Hello, I've signed up for an O2 SIM only plan and I'm struggling to transfer my number from EE. I have a PAC from EE.When I placed my order it said if I provide a PAC code then the transfer will happen automatically, which sounded good and easy. This...

squarejoe by • Level 1: Joiner
  • 2476 Views
  • 4 replies
  • 0 kudos

keeping phone number

Just moved from pay and go after many years and onto pay monthly but can I get to keep my original phone number. this is an automated nightmare. the sims have been swapped and the new one is working cannot get through to a human to arrange to keep my...

AM2 by • Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

Resolved! Declined additional connection

Hoping can get some help. I applied for an additional connection and it asked me for £375 deposit, I paid this plus upfront cost so £395 in total. This was on 24th July. They then declined the order but as yet still not refunded the deposit and upfro...

Rbarkley82 by • Level 4: Observant
  • 1417 Views
  • 7 replies
  • 0 kudos

Resolved! Free wireless earphones

Hello all I have just upgraded to a new Samsung and was told by the sales person on live chat that there was a free pair of wireless earphones in the deal. Of course I have received 10,000 emails about the phone but not ONE on how to obtain the earph...

Resolved! £5 free credit

I received a message that said Grab some credit on us. Grab some credit on us. Get £5 free Pay As You Go credit when you register with My O2.So I registered but I don’t know how to activate the £5 credit?Can you help?

Tantam by • Level 1: Joiner
  • 833 Views
  • 2 replies
  • 0 kudos

living abroad and getting hold of O2 customer service

So Ive been living in Australia (a lot longer than I thought I would - 6years now!) and I have kept my mobile active whilst away for the trips back I do once/twice a year.Ive always seen two charges come out of my UK account. One for £19.99 and the o...

MelHux by • Level 1: Joiner
  • 685 Views
  • 3 replies
  • 0 kudos

Resolved! Direct debit date

afternoon, I need to have my direct debit date changed to the 28th of each month i have tried to contact o2 with no luck.

RossD by • Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos
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