Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ‘Unable to process payment’ text

I received a text from the number 07538 013612 claiming to be O2 advising that my latest payment could not be taken, along with a link to log in to my account and confirm my address. When I log in to my account there isn’t an outstanding balance and ...

o2 has ruined my credit rating and its affecting my mortgage

I am really upset with 02, they may have caused me to miss out on purchasing my new home.August 2019 i switched mobile phone providers and i left 02, i double checked with 02 via phone and confimred all was paid off, i was assued that everything was ...

Spotify cancel subscription

Anyone else being charged as part of their bill after cancelling?

Big increase in airtime plan

Monthly bill will increase by £5.14p. Is this more than the RPI published in February’20 which was 2.7%?

Resolved! PAC and Bringing Number to O2

Hi. I purchased a new pay monthly sim only package with O2 at approx. 12:00 on Friday last week. I received the new sim card on Saturday. At the time of purchase I supplied a PAC code to bring number with me from old network (Vodafone). I have had no...

Resolved! ipad pro 11 2020

Hi really need some help as o2 chat were not helpful. I upgraded from my 2018 ipad pro to the 2020 version recieved new sim and ipad on friday setup on saturday i done the sim swap and my old sim went dead on sunday morning i pooped in new sim but go...

Resolved! Upgrade vs Tariff Change

Hi, I have an old SIM only pay monthly contract (about £22 for 3GB data). If I look at changing tariff, the options are all more expensive or have less data. If I look at upgrading to another SIM only monthly plan, there are cheaper options with more...

Resolved! how do I unlock my huawei mate 20 pro phone?

Hi I want to buy an iphone so it links with my imac and unlock my huawei mate 20 pro on 02. how do I do this please? Thanks Lesley

No service notification

keep getting notifications when at home saying 'no service selected network not available' even tho phone's working fine and connected? switched phone on and off, taken SIM out etc. any advice please? husband and son both on O2 and no similar problem...

Resolved! Cancel a free extra in these covid times

I have 6 months free prime video & i want to cancel which is proving difficult in these covid 19 times..can i do it without a lengthy phone call only to be told if it isnt an emergency then do it on the 02 website?How do I achieve this please

O2

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