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Samsung S20 plus restart crash

Cinnamon009
Level 1: Joiner
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on ‎31-08-2020 16:14

on ‎31-08-2020 16:14

I have had my Samsung S20 since April and in that short period of time I have had to perform a factory reset three times. Each time the issue is identical. Phone becomes slow. I restart the phone and it won't reopen. It sticks on the Samsung logo. After about ten minutes it boots onto a recovery page with options of try again, erase data or power off. Try all three and eventually it takes me to a different recovery page with other options on. The only one that works is factory reset. Some stuff is reloaded from the back up but a lot of stuff isn't so its such a pain. Not to mention time consuming. Anyone else with this issue?
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MI5
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on ‎31-08-2020 16:18

on ‎31-08-2020 16:18

@Cinnamon009 

Something is clearly wrong.

It may be an app conflict so try running with the minimum of apps installed.

Check for firmware updates etc and if nothing helps, contact Samsung for them to look at it https://www.samsung.com/uk/support/service-centre/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎02-09-2020 11:32

on ‎02-09-2020 11:32

It would be great to get an update on this once you fine out what's wrong with the phone @Cinnamon009. 

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