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samsung A51 software update crash

Kuriaken
Level 1: Joiner
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Dont know what this place is ...just received my new A51 samsung phone. Tried to install update but it keeps crashing at 26% then says error any ideas.. beginning to regret this purchase.

 

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MI5
Level 94: Supreme
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@Kuriaken 

Factory reset then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149560 Posts
  • 641 Topics
  • 28500 Solutions
Registered:

@Kuriaken 

Factory reset then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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