A21s Not Charging

[Colin_]

I've only had my Samsung Galaxy A21s since November and as time has passed I've been having increasing difficulty with charging the battery. First the fast charge stopped, then I would have to restart the phone as it would be the only way for it recognize that the charger was connected and now it won't charge at all. I've tried a new charger with no luck so it's obviously the device itself that's the issue. I've tried to book a repair via Samsung's website but for some reason the A21s doesn't come up as an option even though it's still a phone they sell. I feel like I've exhausted all my options at this point.
Has anyone else experienced this that can offer any tips?

[MI5]

@Colin_ 

Have you checked the chrhe port for fluff or debris?

Use a cocktail stick to check it's clean.

You can also book a repair through O2.

Assuming it's just faulty, it will be covered by warranty.

You'll need to call customer service.
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