Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Amazon prime

How can I get rid of the Amazon prime extra that I’m paying for?

Resolved! Airtime account

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

International calling

I tried calling Canada several times however it kept saying that there would be a charge if i continued with call however the call never went through. It appears that i have been charged for this. I was finally able to get through to Canada which i w...

Resolved! Beats flex headphones

I would hope as an existing customer that o2 would send out the beats headphones to people that purchased the Apple Watch 6 before the offer started

PAYG TO PAY MONTHLY

Hi I am on a Pay as you go plan right now with a standard big bundle tariff. My credit score has been affected really badly and I recently checked a few weeks ago right before I got a Pay as you go sim to see if I was eligible for a contract with o2....

Resolved! Early contract release

My dad set up a pay monthly contract last october - a new samsung 40 a month plus insurance - but has since been diagnoised with dementia.He actually cant use the phone - cant answer calls or make them - its useless to him - can I hand it back in and...

Dispatch email

Hi, I was just wondering what time of night everyone received their dispatch emails?I ordered a tablet (existing pay monthly customer) yesterday around 4pm and I received all the legal document emails and the "Thanks for your order - it's now full st...

Resolved! Transfer Number to o2

Hello, I purchased sim only and put in my PAC and Number to transfer on the order. I have now recieved my O2 sim and activated it today. Do you know when my old number will transfer over?

Resolved! Change tariffs

Is there a phone number I can call to speak with someone..?

Resolved! Changing Number

I have just moved to O2 from another provider. When I placed order with O2 I provided my PAC so that I could retain my old number. The new O2 SIM arrived today with a new O2 number. I assumed that the necessary administration would have been complete...

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