Can’t pay bill

[Nicole21]

I can’t pay my bill and I can’t phone payment management because my phone has been cut off recurved a letter say that if I don’t pay in the next 5 days they will disconnect my device I don’t get paid for another 10 days and I’m finding it difficult to pay every time

[Nicole21]

Paying bill

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call