Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Repair tracker not working

I sent in my Pixel 3 for repair on the 8th of December and I have heard absolutely nothing back from the repair centre.The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.I previously sp...

Resolved! My old number is still not ported after 5 working days

Hi, I ordered pay monthly contract on 02/01/2021 and also submitted PAC details at the same time. Still my old number is not ported. Please help!

Resolved! Problem with paying device plan balance

I have had problems trying to pay off the balance of my device plan. I called 202 as requested (as I can only pay my fixed monthly payment amount on the app and website ‘make a payment’ option). It’s a recorded voice which takes me through to almost ...

Device plan

I want to settle my device plan, tried phoning them but was cut off. Any way I can do this on line

Resolved! Ipad Pro12.9 Inch 2020

So on the 22'nd of November 2020, I placed my order for my new iPad, At the time of ordering it stated that it was in stock and would be delivered the next working day... Fast forward to the next morning and I was greeted by an email from o2 telling ...

Need help on what happens when contract ends.

Does anyone know what happens when my contract comes to an end will I loss my number and price plan will I be able to keep my number and price plan?

Bill payment

Hi just want to know if I pay my outstanding amount for my bill will 02 switch my number back on as they have barred me from making calls for now does anyone know?

Changing number

I filled out the form to change back to my old number on Tuesday evening. At the moment when I call people it says that number but when I text anyone it comes through on the number 02 gave me. When it comes to receiving texts none come through but so...

Resolved! Video calling

My son made a call to his girlfriend for over an hour on face time on the I phone does this charge me extra

upgrade/new sim - iphone question?

Hi, I have a paymonthly sim currently in a non-smart nokia, so I dont use any data. I've seen a deal on uswitch with 10gb data, but this deal is time lmited. I'm planning on moving to iphone, but not for a month or two yet. The uswitch deal is slight...

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