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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 255566 Views
  • 2 replies
  • 2 kudos

Resolved! Returning upgrade - what happens to sim

I'm returning my upgrade under the change of mind policy. I've just received the bag for it to send it away (shop closed due to covid). What happens to my sim in the meantime. I know I don't need to send it away. It is currently in my old handset und...

Resolved! Phones cut off

Hi I can’t call though the 0800 number nor the 2729 number to speak with an advisor to discuss my account

New phone never arrived 9 days ago

My new phone never arrived and was sent back by DHL as they said address wrong even though correct postcode.and my contract is still charging me

Chris110 by • Level 1: Joiner
  • 1009 Views
  • 7 replies
  • 0 kudos

Charged for balance remaining eventhough it is 0

My contract with o2 ended a few months ago so I got a new phone and when I requested a pac code to transfer my number over it said there's £81.10 left of charges. However, when I go to my o2 it says the balance left on the contract is 0 so where are ...

cba1 by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Recycle phone

If I recycle my phone and print of them papers to put on envelope so I hand it to the post office for them to send it off

Rumi85 by • Level 1: Joiner
  • 834 Views
  • 4 replies
  • 0 kudos

Resolved! o2 contacts missing

Hi,I recently changed from o2 pay as you go to pay monthly. After I inserted the new sim card and retained my exisiting o2 telephone number my o2 contacts were missing. They used to appear above my personal contacts list. How can i re install the o2 ...

Ginpen7 by • Level 1: Joiner
  • 964 Views
  • 3 replies
  • 0 kudos

Cant make outgoing calls

Does anyone know how I can actually speak to someone from 02? On their freephone number they are only taking lost or stolen calls.Since I paid my last bill 3 weeks ago I have not been able to make outgoing calls. I changed my phone today incase that ...

Maxieb by • Level 1: Joiner
  • 1169 Views
  • 2 replies
  • 0 kudos

Resolved! Pay outstanding bill

please can you help. I am going around in circlesHow do I pay a final outstanding bill? I have tried all ways this morning as I received an email to say I have an oustanding balance All I get is "not able to connect to my service" Thank youJean

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