Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

WiFi Calling disappeared

Today came the Official Update to Android 11 on my Samsung Galaxy S20 Ultra. How sad and surprised I was that after the update the WiFi Calling function disappeared !!! On Android 10 it was and after the upgrade to Android 11 it disappeared !! О2 UK ...

Resolved! Transfer contract

Hi im just wondering if I am able to transfer a contract to someone else as they are the ones using it?

Resolved! Upgrades

If I take out a 36 month contract, what is the minimum term before you become eligible for an upgrade?

Resolved! Galaxy s21 ultra pre-order

Hi,Not sure if anyone has done this but I accidentally made an error when doing my pre order for the galaxy s21 ultra.I selected the 256gb model from the screen but fat fingers must have changed it back to 128gb.I've placed the order and then I notic...

Resolved! Disney+

I have the trial but would like to sign up for this service but I understand I can get a reduction of £2 on my contract cost via upgrade How??

Resolved! SIM

I upgraded to a new phone and new contract (this includes a new sim to allow 5G). It’s been 27+ hours since I set the new phone and sim up and the sim is still not registering. Anyone know what I need to do?(I’ve tried turning the phone off and on ag...

Resolved! Keep number

I currently have o2 number on pay monthly - I have bought a new iPhone on o2 and it’s come with a new sim. How do I keep my old number please ??

Voice Mail

Hi. I have lost my visual voice mail on my iphone 7 + for the last 6 months. I have tried going back to reset network and also going to the voicemail tab and looking for the voicemail icon but I can't do it.

Unrecognised charges

I have been charged for things from google play and I tunes that I have not requested , how do I get a refund and report them as not authorised

Resolved! Not happy with upgrade

I was due for an upgrade whilst in lockdown and not able to go in store or speak to anyone about the upgrade, I have received the new handset and I am not happy with it, and I am unable to find any way to speak to someone regarding this, concerned I ...

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