Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scam

I have received a text message saying "O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: " the message is from 07340714269.

Phishing or legit?

Just received this text from ‘O2-UK’: O2 Ref: Site No. RT02H045. Your security code is ****. If you're not in direct contact with O2, please call 202 now so we can protect your account. Thanks.Is this legit or phishing ?

Late bill payment

I paid my bill a few days late. It’s been over 24hrs since I paid it and I have been cut off and haven’t got access to data, texts or calls. How long does it usually take to be put back on the service?

Change Name on Account

My husband bought me my first mobile when this was BT Cellnet and so the account has his name on it. I used to have a password that I could give whoever I was talking to in order to deal with the account. Now that doesn't exist any more and I can't g...

Trying to move a number on my account to a separate account

Trying to get through Customer Service or finding any solution online has become impossible. I currently have two numbers on my account. I wish to have my second number moved to its own account for billing purposes. Is this something I can do with ea...

Roaming

hiI am going to morocco next month, I'm just wondering weather I'll be charged and how much if I use my phone over there.

14 day return after paying off contract?

Hi again I have a question. I recently upgraded with 02 and had to pay off the device plan for the contract, as still had a year to go and then upgraded. But now have decided to cancel the upgrade. What then happens, does 02 then refund me the money ...

Resolved! Leaving

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Resolved! Changing from O2 Refresh to Pay Monthly SIM only

Hello there, I'm currently an O2 Refresh customer, but the Device Plan was paid off around two years ago so I'm currently only paying Airtime. My current phone is an iPhone 6s. I have been given an unlocked iPhone 11 but have not put my current SIM i...

Scam?

Received a message from 07385724542 which said O2 was unable to process my latest bill and I should update my payment information via I haven't changed anything with my DD or bank and, of course, I can't get in touch with anyone at O2 so thinking th...

O2

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