Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swap

Hello, Extremely long story short. After a total of 10 hours talking to Apple and O2 for four days about many issues one of your advisors was adamant I needed a new SIM card. Just put new card in new iPhone and No Service! Any help gratefully receive...

Resolved! 5G SIM Cards for existing numbers required

Hi,I have 2 x pay monthly 02 accounts which I have just upgraded with new 5G phones (Iphone 12 and Samsung S21). I am currently using existing 02 SIM Cards from old phones (Iphone XR and Samsung S10E) but I don't think these Sims are 5G. How do I go ...

Unexpected 5G.

Hi guys, Was out walking in the New Forest this lovely clear morning and to me suprise, 5G popped up in the signal bar, albeit for less than a minute then back to 4G. Looking on the coverage map, as far as that is concerened there is nothing in the a...

Payment not taken?

Hi, Had my bill and said payment was due 6th April however nothing has been taken? Will it go at some point today?

Tariff change

O2 automatically changed my tariff this morning (I think I might be at the end of my 2 year contract) Now I can't make any calls. When I look at my tariff on my o2 it says I have 0 minutes of calls, unlimited data and 100 text messages. It also says ...

O2 not taking payment but billing says paid

Hello everyone, I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money has...

Resolved! Contract

Hi, wondering if anyone could help. Lost my SIM card whilst moving, and without that SIM card they won’t let me update my address to get a new SIM card? I haven’t got I’d, but no all details.Any way I can do this?

Contract + network

I have 2 problems. 1st is since I have signed a new contract with O2 the network coverage is very poor even though it shows full coverage on my postcode. I have spoken to an agent and he told me I have to switch my phone one/off to check availability...

Credit Referral Team

I have order sim card on 29 March 2021, and Credit Referral team tell me need 72 hour to credit check, but 6 April hasn't receive sim card. Please let me know what happen?

Shared data

I have 3 accounts with o2, two of which are activated to share data (on the list they have a picture of a phone with a star inside under the list of able to share data) however I cannot seem to share data, there is no option to click on anything, doe...

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