Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

waiting time

hi ,just wondering as first time getting pay monthly phone. I ordered new phone other day and says its due for delivery tomorrow. But haven't got any emails to say its dispatched yet and live chat just told me I have to wait and see just if it comes ...

Sim won’t work in my new phone

Got a new iPhone from o2 took the sim out my old iPhone put it into my new iPhone and it won’t work any help with this?

Resolved! Ear buds

I have placed an order for the samsung ultra which comes with the free ear buds. I cant find how to order them.

Resolved! Overcharged

I understand o2 have been ordered to refund customers they have overcharged. How do I find out if this applies to me?

Price increase ?

My monthly Direct Debit this month shows an increase from £21.56 to £83.76. Please send me an itemised account, with an explanation for this sudden dramatic increase. Thank you.

Resolved! 0843 number service charge

Hi, is it legal to charge 50p/minute service charge for a 0843 number? The following ofcom site lists a 0843 service charge range of 0-7p / minute. Is that just guidance or law? https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consume...

How to divert a call from a particular number to my mobile if not answered on my landline?

Dirvert / Forward - whatever it is called. I don't usually give out my mobile number to anyone but family don't use it at all when I am in the house, preferring to use my land line 95% of the time (and anyway I might not be near my mobile, whereas I ...

Terminating contract outside the country

Hello, I'm currently paying a monthly tariff, but I have been away from the UK for a year now and I want to switch from O2 since I will not be returning in the meantime, the O2 page has only listed ways to contact within the UK and the online chat ha...

Resolved! End contract as no longer have phone

Hi. I want to end my contract and no longer have my phone due to an accident. I don’t want to sign to another contract as already gone elsewhere. I’ve been on the app and seem to be going round in circles. Is there an email address I can formally req...

Resolved! Switching networks and coming out of O2 contract early

Hi, hoping for some advice on where I stand with coming out of my contract a lot earlier and switching networks as I have been offered a good deal - has anyone ever spoken to O2 if this has happened and have they ever matched it or given a better dea...

O2

Forum Posts