Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paid twice

Hiya, just paid for my bill for last month but I accidentally did it twice would I be able to get 1 of the transactions back.?

Current contract ends in April

I don't want to upgrade my phone once my contract ends in April I just want to continue under just pay and go I think it is. How do I go about this?

Resolved! Where do I find full details on Call Forwarding

Hi all,I have read the call forwarding guide on the O2 site pertaining to my phone, but it doesn't explain much.For example, is it only possible to manually set call forwarding - whereby all calls are diverted whatever, or can call forwarding be set ...

Phone upgrade

I upgraded my boyfriends phone on the 10/02/2021 and it was due for delivery on the 11/02/2021, however when I checked the shipping info provided by DPD it said that it was being returned to o2, but never stated a reason why. The contracts have been ...

Whats my sim number

Hi i want to keep my sim number i just ordered a sim card from o2 and it says that wants a sim number pls text me on xxxxxxxxxxx or on xxxxxxxxxxxxxxx**Personal info** [mod edit: please do not post personal information on the public board. Thanks!]

Resolved! Sim card

Do I have to swap sim card if I've changed my tariff on the o2 website?

Resolved! Courier n losing phone

So I sent the first phone back through the courier that 02 sent to my house to pick up the faulty phone, they sent me another one which I sent back cause didn't want to be with that phone so now when I get through to someone they are telling me that ...

How do I contact someone to tell me what a charge is on my latest bill

My bill has a £7.24p charge on it and I have no idea why. Is there a person I can speak to or an online chat. I am going all around my bill and cannot work out how to query this.

I have a disability that caused me to pass out as my video was auto-playing videos

It used up nearly 50GB of data because I was streaming on it with the condition fibromyalgia. I’m now left with only 10GB of data and no WiFi for the next 16 days - what can I do?I’m reliant on this data and this is the first time that has happened, ...

New phone & sim but still cannot use phone number

Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.Does anybody know how to get my sim and new...

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