Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill payments

My account says i have no outstanding bills but i keep getting letters saying i will be disconnected , waited 1 hour in a que to customer services and cannot speak to a human , so annoying any help ?

Resolved! Tracking number

My tracking number doesn’t work

Resolved! O2 Deals and Pricing

I am slightly bemused by the 12/18/24 month plan pricing in relation to pound per megabyte. 17 days after the 6Gb for £10 deal comes a 10Gb for £8 (twice the value). Is this their normal fishing strategy and does it not enrage existing customers, or ...

Resolved! Change Direct Debit

Hi, I'm wanting to change the bank account my DD is taken from. I've logged onto my o2 and amend the details but I receive an error message that this cannot be done. I've tried several times with no luck. My account is up to date with no outstanding ...

Fraud squad no communication

My partner joined o2 from EE last week. Then she was told phone had been recalled and fraud squad now involved last Saturday 13.02. Despite many many attempts my partner cannot get any feedback from fraud squad. Online chat, cust service etc keep adv...

Resolved! Cancelling an extra

How do you cancel Disney+

Resolved! 2 o2 phone contracts

Hi,I have 2 o2 pay monthly separate mobiles (one for me, and one for wife). Both are in my name and both off same bank. Is there a way to see both accounts in ‘my o2’?

Resolved! Having difficulty upgrading.

Hello folks. Apologies if this is not in the right section, it was the closest I could find. I am currently trying to upgrade my phone to a new one, however every time I go through the process of selecting my phone / tariff etc etc I reach the Paymen...

Ported number

I’ve activated my sim on Monday (now Wednesday) how long does it take to change provider and have my old number on O2?

waiting time

hi ,just wondering as first time getting pay monthly phone. I ordered new phone other day and says its due for delivery tomorrow. But haven't got any emails to say its dispatched yet and live chat just told me I have to wait and see just if it comes ...

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