Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Does extra data renew monthly or does it have to last the full contract?

Resolved! Text message

Had a text message saying issue with bill processing and to change payment infoHas anyone else had this

Upgrade on O2, but can't do it via Third Party

Hiya, My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract. So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, t...

Resolved! Purchasing an apple watch/sim only

I currently have a sim only contract with 3 for an iphone 8 plus, I'm trying to order an apple watch with o2 but I'm having a massive problem with this pay monthly account thing. I don't know what I need to order for this to work and (admitedly I'm n...

Lucy0886 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cancel Contract

I am trying to cancel my contract as I am approaching my end date. I keep getting cut off on the phone and being told to use the services on my o2. I have looked on my o2 and it just tells me to call them. Please help!

Jemma3 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I want to upgrade my phone but all the stores are shut. Can’t even access myo2 chat. What can I do

Sheikh by Level 1: Joiner
  • 3 replies
  • 0 kudos

0345 - charged or free within contract minutes in 26th March 2020

Can only find information from 2018. So, as of March 2020, are 0345 calls included in mobile contract minutes or charged separately? I read the old posts, 03 calls are included but I'm also a talktalk customer and they charge for 0345 but do not char...

Davv by Level 1: Joiner
  • 7 replies
  • 0 kudos


Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within 02 on the phone chasing payment

Smair by Level 1: Joiner
  • 4 replies
  • 0 kudos

COVID 19. - payment freezing

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this...