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SWAP MY SIM NOT WORKING

KK1988
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@Thomaso1 hoping you can help, i have an upgraded phone and new sim card and, despite requesting swap my sim online and via text i am not receiving the code...

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MI5
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@KK1988 

@Thomaso1 was due to finish at 9.00pm, so I'll also tag @O2Lisa who will be on at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
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KL21
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I am having the same problem
Message 3 of 11
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Wylma
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Currently having the same issue... Wondering if this can only be done during working hours which seems a bit rubbish
Message 4 of 11
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MI5
Level 94: Supreme
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@Wylma 

No, it's all automated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 11
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shipps00
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having the same issue - anyone had this resolved yet?

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Cleoriff
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Oh dear. More issues with O2 creaking to a halt!

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@shipps00 

No way to report it until the morning.

@O2Lisa  will do the necessary then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 11
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jonsie
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O2Lisa
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Morning all wave

Thanks for the tag @MI5, I'll message you privately @KK1988 and get it sorted for you smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 10 of 11
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