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scam request for payment

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LP-44
Level 1: Joiner
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on ‎23-02-2021 11:57

on ‎23-02-2021 11:57

Hello has anyone received a text puportedly from O2 saying that the monthly billing for my 02 plan has failed and asking for payment details to be put in again.  Obviously they wanted my bank details to enable the payments to be taken.  If anyone has did you report them to 02 and is how did you do this?  Many thanks.

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MI5
Level 94: Supreme
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on ‎23-02-2021 11:59

on ‎23-02-2021 11:59

@LP-44 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152330 Posts
  • 651 Topics
  • 29068 Solutions
Registered:

on ‎23-02-2021 11:59

on ‎23-02-2021 11:59

@LP-44 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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