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SWAP MY SIM NOT WORKING

KK1988
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on ‎22-02-2021 21:02

on ‎22-02-2021 21:02

@Thomaso1 hoping you can help, i have an upgraded phone and new sim card and, despite requesting swap my sim online and via text i am not receiving the code...

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MI5
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on ‎22-02-2021 21:05

on ‎22-02-2021 21:05

@KK1988 

@Thomaso1 was due to finish at 9.00pm, so I'll also tag @O2Lisa who will be on at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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KL21
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on ‎22-02-2021 21:30

on ‎22-02-2021 21:30

I am having the same problem
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Wylma
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on ‎22-02-2021 21:32

on ‎22-02-2021 21:32

Currently having the same issue... Wondering if this can only be done during working hours which seems a bit rubbish
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MI5
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on ‎22-02-2021 21:34

on ‎22-02-2021 21:34

@Wylma 

No, it's all automated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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shipps00
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on ‎22-02-2021 22:15

on ‎22-02-2021 22:15

having the same issue - anyone had this resolved yet?

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Cleoriff
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on ‎22-02-2021 22:19

on ‎22-02-2021 22:19

Oh dear. More issues with O2 creaking to a halt!

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎22-02-2021 22:21

on ‎22-02-2021 22:21

@shipps00 

No way to report it until the morning.

@O2Lisa  will do the necessary then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎22-02-2021 23:50

on ‎22-02-2021 23:50

This is obviously a wider issue....yet another!

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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O2Lisa
Former Staff
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on ‎23-02-2021 08:01

on ‎23-02-2021 08:01

Morning all wave

Thanks for the tag @MI5, I'll message you privately @KK1988 and get it sorted for you smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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