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Reduce my tariff

Tyrone1
Level 1: Joiner
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Registered:

I have paid off my device and am due an upgrade but honestly don't care about changeing my phone. What is bothering me is that my current tariff no longer suits my needs. I have checked all of the tariff change options on 'My O2' and all of the offers available if I upgraded my handset and changed my tariff too, but all of these options increase my tariff rather than reduce it.

 

I have seen a monthly sim offer that offers more data, the same calls and texts but is half the price of my current tariff. Do I have to cancel my contract, take up the new sim and port my number over to the sim just to reduce my tariff or is there an easier way of getting O2 to change my tariff for me without all of the faff?

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MI5
Level 94: Supreme
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Registered:

@Tyrone1 

You need to choose a sim only upgrade, not tariff change.

upgrade1.PNG

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152088 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

@Tyrone1 

You need to choose a sim only upgrade, not tariff change.

upgrade1.PNG

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
590 Views