Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer not worked.

Hi, I used the online form to transfer my number to O2 using a PAC code. It’s been 5 days and it hasn’t worked. I can’t get hold of anyone using 202/customer services (emergency only). I went in store and they can’t help either. Anyone else had this ...

Phone bill

Hi I can’t afford my full bill that month and was trying to phone 02 to explain but it’s no letting me I was wondering if I would be able able to pay half today and then the full amount next month and I have been kicked out my house and had to leave ...

Resolved! Is it possible to swap the numbers attached to contracts

Hi, I have a family plan for 4 sims. One person has 50GB, and another has 15GB. I was just wondering if it would be possible to swap the numbers attached to the data amo? Thanks.

Been Cut off but cannot call 202

Been Cut off but cannot call 202 Says all your calls are being transferred then it goes to bleep 3 times saying number not valid. No webchat. I am stuck without service.

Sim

All of a sudden my phone won't recognise the sim says no network and that my sim is not provisioned? And will only accept emergency calls

Resolved! Sim delivery

I just wondered how long it takes for a first class delivery by royal mail delivered your sim card. I ordered on Tuesday and not had it yet.

Resolved! Free Airbuds?

I recently purchased a Samsung S20 that came with free air buds offer. When do I receive the air buds.

Resolved! Insurance and bolt ons

Hi due to the current corona event I lost my work.I want to remove my o2 insurance and my extra o2 data bolt on

Resolved! Keeping my old number

Hi I have just took a pay monthly sim out with o2 but I would like to keep my old number that is on gift gaff I have a pac code but I don’t know how to do it could someone please help me

online support

Hi - anyone know how to contact live online support?

O2

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