Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5G - Noob Question

Quick question - pretty noob question i guess. If i buy a 5G enabled phone is it necessary to have to make changes to my contract in order to be 'enabled' for 5G or do I need a new sim in order to actually get 5G?Or is it a case of just buying 5G ena...

Student discount

Hi, I have been struggling to get my student discount through UNiDAYS, I have seen this issue with someone else that also had a previous contract with O2 through Carphone Warehouse, apparently this creates a glitch. I have been on the phone with O2 n...

Resolved! Changing tariff

If I change from a 30GB a month plan to the 60GB plan, will I get the extra data immediately?

Resolved! repair

ive been trying to get a return address to send my phone for repair but still not resieved one i just want my phone fixing

Resolved! Phone Order

I’ve recently ordered the Samsung galaxy S8 it’s all gone through I’ve got an email saying it’s all steam ahead on our end and they will send my device as soon as possible, when do they let you know it’s been despatched

Resolved! travelling to Turkey

what do I need to do?

iPad Data used up very quickly

Hello - the data allowance on my iPad is getting used up (when I'm not at home)even though I'm not browsing or sending emails. Can you help pls?

New card

It won’t let me put a new card on here as my old one was lost

Resolved! Ported number

My number hasn’t ported across from EE to O2 despite receiving text to say it would happen yesterday and my EE phone being cut off. Tried turning phone off and on several times but no joy

Resolved! 4G Not Working in portable hotspot

I've recently purchased a TP-Link portable hotspot, and an O2 sim unlimited data to go with it. My first sim had signal, but no 4G working, so I visited a store and got a new sim, which the 4g worked for about 24 hours, and has now stopped working. A...

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