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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Have come over from ee and trying to unlock my device

Hi,I have come over from ee who gave me the network unlock code to pop in when the sim goes in and then the unfreeze phone unlock code but the device never asked for it once the sim code was put in 梁I need to unlock the phone for the sim card to work...

Text from 02

I just got a text from O2 saying ‘thanks for calling O2Next time ...’I haven’t called O2 recently - does this mean someone has called about my account and I don’t know them? Fraud?Or is it a mistake by O2Should I call up and ask who called them About...

Resolved! want to give a pac code to 02 to keep my old number but can't find where to do it

I am new to 02 and want to give my pac code to keep my old number but can't find where to do it on the website

Resolved! Can't you exhange / swap a device within the cool off period?

I received device 2 days agotoday i tried to contact the customer service team and asked if i can exchange / swap devicenot cancel the account.here is the link for change of mind policy page:https://www.o2.co.uk/help/phones-sims-and-devices/our-chang...

Resolved! Number

How do I switch my number

Resolved! Memory card

I returned a memory card but you have charged me this was returned on 18th May plus credit me asap

Resolved! Huawei / Google

I'm going to send my Huawei p40 pro back because I did not realise how much the google issue would affect me, my problem is that I do not want to cancel my contract. I just want to send the phone back and when O2 say all is well i want to choose a di...

Resolved! Connecting smartphone to a printer

I was connecting my phone to a Canon printer I had recently bought. I incorrectly did the step for connecting to a computer it said go to which I did and when I entered the model of the printer it said fatal error C0000022 and to contact +4420812317...

Resolved! Trade in offer

I had upgraded my phone to s20 and was going to use the 'Extra £100' trade in offer I was given when I upgraded but was unable to as the o2 recycle was closed due to Covid. I see it is now open again to trade in but will the trade in voucher / offer ...

Bill

Google play digital goods

O2

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