Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Voice mail does not work in New Delhi

Voice mail does not work in New Delhi. I can't call it using either 901 or +44901. It either does not connect at all or goes to an indian voice saying the network is too busy! This has been for a week now. It totally sucks! The help page gives a numb...

Letmein by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 shop will not issue a VAT receipt for a Pay & Go handset

I popped into the London Westfield O2 shop to buy a Samsung Galaxy Note for data access on a Pay & Go basis for business use. I asked before hand if I will be getting a VAT receipt for the purchase of the phone. They said yes. After the purchase was ...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! how to get VAT invoices on account

go on o2 chat ask for VAT invoicing to be turned on, stupid I know it should be standard or set by ticking a box, but O2 has made it hard for us & them, when u all have chat working overtime they might get the message

Anonymous by Not applicable
  • 16 replies
  • 0 kudos

Resolved! SIM only contract

Hi how can i take a SIM only contract off my bill as it is not getting used please

Katie4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 079999965623

I have just been charged for picture messaging this number 079999965623. I do not send pictures on messaging I use Whatapp, is this a scam ? (7 in one day!!)

Maggief by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data in my account

How do you get the data changed in the account have had 2 phone upgrades from 02 but it still shows the phone from years ago. The data held is incorrect and keep getting asked about upgrades its really annoying and thats why i am looking at changing ...

Mobily by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! £4.50 text scam

Hi,I have received a text from a website called stating I have subscribed and this will cost £4.50 per week. I never saw the original text on 02 September as it was sent at midnight. But this morning I've had another one and when I check...

Textscam by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Travel Inclusive Zone - Australia

Hi! I recently changed my tariff to include the O2 Travel Inclusive Zone bolt on. The new tariff went live on 17 February 2019 and I travelled to Australia yesterday (Feb 27). When I arrived, I received a message from O2 saying I'd be charged £7.20/M...

fallerl by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! How to cancel

Can someone point me in the direction of what process to follow to move number to other provider and cancel been a customer a number of years. Have found a good deal so looking at moving

Mobily by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! age verification

i cant get on my favourite dating sitedue to this ive no credit card and cant find my passportare there any other options many thanks

Anonymous by Not applicable
  • 7 replies
  • 0 kudos