Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Strange text from ‘O2’

Hi,I got a text from 07415321247 stating a block was initiated on my account and services due to unusual activity. Asking me to visit a website that doesn’t look safe, to verify my details and lift a pending block. Can you confirm if this is legitima...

Download bills

I'm trying to download some of my bills from My O2 and keep getting an error message DASH_ERROR/4 : the account number in the target address is invalid. I can't get through on the phone to speak to anyone and I need my bills from March 2020 to today ...

speaking to someone

WHY CANT I SPEAK TO ANYONE NO ONE ON LIVE CHAT OR THE PHONE IM GETTING REALLY *bleep* OFF

A happy ending? Serial number concern

Firstly a little background..So in December last year I upgraded early to get the S10+, I've loved it since I got it!Two weeks ago today I had a freak accident with it, a glass fell out of my kitchen cupboard and bounced off it, leaving a deep gash i...

Mobile Phones Direct

Where do I start?ok so my contract was up so i decided to renew with mobile phones direct which looked like a great deal for a p40 pro when i received the hand set to my horror google services would not install due to a trade war between America and ...

Resolved! Change airtime tariff

I still have 16 months to go on my 36 month device contract but I’d like to reduce my airtime tariff as it’s far too high. The options I’m being offered online are quite silly and are almost all increases in the monthly cost, not decreases! I can’t g...

Resolved! My order out of stock

I ordered an Apple Watch the other day and I’ve had an email back saying it’s out of stock however the upfront cost has been taken out of my bank, I haven’t been told when I’ll get my watch or anything and I’m worried more payments will come out befo...

Phone bill almost doubles in price

Hello, my contract is for £59 pound, however it says my bill is £99 pound. I have no extra charges listed.. does anyone have any idea why I'm being charged an extra £40?Thanks

Can I change my tariff and still receive loyalty discount?

Hi all,I'd like to change my tariff as I'm not using as much data as I'm allowed, I'd like to go down to 12gb of data instead of 18, which would be £6 cheaper per month. It says I pay just under £22 per month but I actually pay just over £16. If I ch...

Claiming Free Samsung EarBuds

Hi All, I purchased the Galaxy S20 yesterday and as part of the deal you are supposedly entitled to free earbuds, it's clearly stated as a line item on the order. I can only see a link that is months old explaining you are entitiled to them if you bo...

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