Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237015 Views
  • 2 replies
  • 2 kudos

Billing

Why has my bill not gone down despite my contract ending

RJ83 by Level 1: Joiner
  • 736 Views
  • 4 replies
  • 0 kudos

Resolved! Phone signal is terrible all the time

I'm missing phonecalls and texts a lot as my phone is usually out of signal. Wanted to go on livechat but it is not available. My signal was playing up before I moved but it is even worse now. My wife's phone which is with 02 also works okay. Any ide...

Ben89 by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

Change to a different sim only offer

I'm currently on O2 refresh and have 2 different tariffs. One is a device plan and the other is an airtime plan but I seem to be paying too much. Am I able to get a new sim with a new network which offers me better services for a lower price and just...

Switch my number to iPhone 11 from iPhone 6

My new iPhone is still setting up transferring data. How do I move my number to the phone afterwards?Do I need a different card or do you transfer number to new device’s Sim?

DavidCG by Level 1: Joiner
  • 601 Views
  • 3 replies
  • 0 kudos

Resolved! Ending my tariff

Good morning,I would like to ending my tariff forever. Note that my contract was finished since November 2019.Thanks

Resolved! My phone bill

Hi there I need someone to give me a call and talk about my bill as I’m not getting paid right from work and need a little longer to pay I have tried everyday to get in touch and I can’t

Resolved! Insurance claim

Hey, I need to make an insurance claim on my damaged phone but can't get through on customer services as it's not lost or stolen but also it's not possible to do on MyO2, anyone know what I can do now? Thanks

Resolved! Pay as you go tariff

I want to cancel the £10 6gb unlimited texts and cAlls data as I want to get a new one without having to wait till my current one ends. As I need more data due to WiFi problems and the bolt ins aren’t good enough for me

Aspex by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos