Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5G ready sim

Can I upgrade to a 5G Sim with a 4G phone so my Sim is ready for when my new phone arrives?

Resolved! Cancelling Insurance Bolt-On

Hi, I am trying to cancel my Insurance, I have called the 202 number but it just hung up on me after I had answered my security question due to it not being an urgent matter. Is there any other way to contact someone to get it cancelled?

PAYG reward not credited

I was persuaded to move to a monthly contract, but knew that I had an imminent reward to claim. I was told that it would show up as a credit in my next airtime bill. It has not occurred and I am I have lost it.

Resolved! Balance outstanding

I've received a text message stating that I've an outstanding balance to pay on my bill, asking me to click on a link to update my details.My bill is paid montly by direct debit and doesn't appear to have a balance outstanding.Why is this

Resolved! Cancel contract

Hi I would like to cancel my contract as it’s now up for renewal. Please let me know what you need from me

Air Time Billed but O2 has failed to apply the payment

I am not happy with O2. i have paid my air time bill and my device bill. The device bill updated automatically but the air time bill payment failed to apply to my bill. They have disconnected me and there is no way to contact them. The website has no...

Resolved! Phone bill

I’d like to know if I could get money off my bill, other than changing the data I get or texts ect, Currently no really able to pay it and have to borrow any help with be great

Resolved! sim card replacement

I lost my Sim on a plane last December and at the same time moved house. I live part year overseas and with Covd haven't been able to get back to UK as yet to go to an O2 store (required) to change my address..you cant do it on line wihout a sim card...

Resolved! Extras

Hi how do you unsubscribe from Disney through o2 so the know you have thanks

Resolved! Change my mind

Hello i need help on how to about returning my sim which was delivered yesterday. Due to un-avoidable circumstances i will not be able to proceed with the contract. How do i return the sim?

O2

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