Solved: Out of contract

Jewels · ‎10-12-2020

Hi
My contract ended at the end of November and I’m now on a monthly rolling charge . I have bought a new phone and contract with O2 via mobile phones direct. I kept my number. Do I need to cancel my rolling monthly contract with O2?

MI5 · ‎10-12-2020

@Jewels

If you've migrated your number to the new contract, your old one will have ended at the point of migration.

You can't have 2 contracts with the same number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎10-12-2020

@Jewels

No, your new contract with O2 should have cancelled your old one.

Edited to add, just to make sure (as I don't know whether you upgraded) you should call O2. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Bambino · ‎10-12-2020

Deleted by me

I DO NOT WORK FOR O2

MI5 · ‎10-12-2020

@Jewels

If you've migrated your number to the new contract, your old one will have ended at the point of migration.

You can't have 2 contracts with the same number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jewels · ‎10-12-2020

Thank you. It’s just that my o2 contract and bills information has not updated in the app ??

Jewels · ‎10-12-2020

Thank you

O2

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