Solved: iPhone 12 Pro

Stevejackiek · ‎26-11-2020

Waited 25min to get through to O2 started a conversation but got cut off. I have transferred all data from 8plus all good but even after 2 days have NO O2 signal from my new 5G sim so still using 8plus for calls

MI5 · ‎26-11-2020

@Stevejackiek

You need to do a sim swap from your old sim to activate the new 5g one.

Guide: Sim Swap: a mini guide 2017 update

or just put your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-11-2020

@Stevejackiek

You need to do a sim swap from your old sim to activate the new 5g one.

Guide: Sim Swap: a mini guide 2017 update

or just put your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stevejackiek · ‎26-11-2020

Thanks for that I thought the Sim they sent was specifically for the phone for the 5G but it’s working with the old Sim from the 8 Plus

MI5 · ‎26-11-2020

@Stevejackiek

You're welcome.

If you are in a 5g area you can swap to the 5g sim, but no point if you can only get 4g now.

Just remember you'll need a 5g sim when 5g reaches your area.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stevejackiek · ‎26-11-2020

We will be lucky if we ever get 5G where we are in the sticks. 😂😂

Stevejackiek · ‎11-12-2020

All up and working on the old SIM card
Many Thanks
Steve

MI5 · ‎11-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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