Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

4G Drained

Hi everyone. I got my new iPhone 11 Pro Max yesterday. I started a new bill with a fresh 15GB of data. Today I’ve checked my data and it’s all gone. My data roaming isn’t on. Neither is background app refresh. My current roaming period is 12.5GB? I’m...

Credit Referral Response

Hi, just recently i have applied for a pay monthly sim contract, however after pressing purchase it came up stating that the credit referral team had declined me. This has confused me a great deal as i’ve never been declined credit before. From this ...

Resolved! Online chat assistant?

How do I locate the the online chat assitant? Direct link anyone? Thanks in advance.

Resolved! WiFi Calling and 4G not available on Tariff?

Hello,I am moving to a new property where there is no signal so after looking at options to get around this I found out about WiFi and 4G calling which is perfect. I had a 20 month old o2 contract and a Oneplus 3T which wasn't supported so after a bi...

Resolved! Want to return my phone

I want to return my new phone within 28 days

Resolved! Pending transaction

hi I have just upgraded my phone tonight online with an agent I have paid the remainder of my old contract off, but on my bank it says 2 pending transaction, I have been intouch with the bank before and 2 transactions of £254 are definitely pending o...

Resolved! Pac code

I’ve received my pac code from my previous network provider, I tried to ring 02 but they are unable to take calls unless it’s an emergency. I tried giving my pac code through the app which I think was successful but I never received any confirmation ...

my sim card is not working

my phone is not recognising my sim card. it is saying that there is no sim. It worked fine until a couple of days aGO

Order shows wrong address

So I have just completed an order this evening for a new S20 and despite them changing my billing address the Order shows the phone will be sent to my old address. How quickly is it between the order and the phone being despatched, will I be able to ...

Resolved! Wrong colour

ive just upgraded my iphone to the iphone 12 pro, ive ordered the graphite instead of gold. is there any way of changing this

O2

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