Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

VAT question

I have just joined O2 and as a pay monthly customer and need to get a VAT invoice as i use the phone for business. When i donwload the inovice it says it's not a VAT invoice..... how do i get one?

Resolved! Why are USwitch deals much better? Do I lose something?

Hello, Am looking for a new sim plan as my current one has expired and is going up in price. I found this deal on USwitch: And the comparable plan on the website is: What do I miss out on by going with USwitch? It would seem obviously the Disney+, bu...

Paying my device balance

I can’t do this via the app as it will not allow me to make an over payment ,I’ve tried calling and after battling the automated service I hold for 10 mins before it hangs up on me and the live chat facility seems to no longer exist. I just want to g...

o2 open

I work for nhs and upgraded last night but the o2 open says my contract was more than 28 days old and it is not evan a day old yet.

Resolved! Move from SIM only 12 month contract to Upgrade plan

If I switch to a 12 month SIM only plan now, can I upgrade to a new device and airtime plan within that 12 months without palying the outstanding balance/time on the SIM only contract.

Sim Activiation

Hi, Hopefully someone can help, because I am loosing the will to live! So, I upgraded my phone and needed to transfer my sim to a 5g sim. Fine. I was told that it would take 24 hours max, but usually completed within a couple of hours. Fine. Not idea...

Resolved! age

How old do you need to be for a pay monthly SIM

Resolved! new customer with apple watch to O2

Hi everyone new customer to O2 with iphone and apple watch setup my new sim card has arrived what do I do next? With ID Mobile at the moment ..

moving my bill date a few days

Hi, Please can i get some help?im looking to move my bill date forward by literally 1 or 2 days. How can i do this ? many thanks. Glyn.

Unable to call out or receive calls

For a couple of months (like many others) I have been working from home.Up to about 2 months ago I never had any problems with my phone, then on calls more and more people were saying to me that they were unable to hear me etcThis has gradually got w...

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