Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Reporting a fraudulent action on my account

I have received a text messgae from O2 informing me that my Tariff has been changed and a new iPhone has been despatched. I did not initiate such action and belive it to be a fraud. I have reported this to the card issuer and my credit card has been ...

Resolved! Exchange

I want to exchange my phone it's within 14days . Is it correct procedure for me to send this one back first and wait for them to get it before I can tell them what one I want ?

Repair exchange

I received a notification on Friday that my phone was faulty and would need to be exchanged I was asking if anyone has he'd this experience as to how long this process will take as 02 say they don't know and repairs say they don't know can anyone hel...

Resolved! Scam texts on 25/0920

Hello, did anyone else get hit with numerous texts from 84222 on the 25th September? I was out for the day and my phone battery died and when i got it back on charge, just after 11pm, I had a load of texts cone through from this number. I didn't real...

Resolved! phishing text

I received a text today claiming to be from O2.The text said O2 were unable to process my latest bill and asked me to update payment information via a link.However - when I logged into O2 and checked my bank account, all payments had been processed.T...

Bill payment

I’m unable to contact any O2 agent so I cannot solve this problemMy outgoing call are redirected to payment sept recorded message states I have not paid my bill but I owe £0 and having checked my bank my DD has been paid !

Resolved! Monthly payment

Good afternoon Seeing as i cannot contact o2 without phoning i wondered if anyone could help me. I have received a text message today seemingly from o2 which is as follows O2: we have not been able to take your monthly payment. To avoid network restr...

Resolved! I phone 12 pro

Has there been an update as to when the I phone 12 pro is due for shipment

Resolved! HCan my bill be paid from a foreign bank

Hi, I have moved to Amsterdam and set up a Dutch bank account. There doesn't seem to be an option to add a payment account that is not from the UK. Is there a workaround or will I need to continue using my UK account? Thanks Kris

Resolved! Hello

Hello i just make a phone on contract and i pay 30£ unfront cost and after i give me declined

O2

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