Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No service

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

Resolved! o2 Travel Inclusive Zone

So my current contract has the bolt on o2 Travel Inclusive Zone (which has 120 minutes and 120 texts, and data) at no extra cost, but am looking at upgrading my contract would this bolt on continue? I have noticed this bolt on isn't advertised anymor...

Resolved! eSIM Issue - URGENT!!!

Can anyone from O2 help me with an issue I am currently having please. I have received the iPhone 12 Pro Max today and I am unable to add my eSIM on as a cellular plan. I get the following error message.... Cellular Plan Cannont Be AddedThis code is ...

Transfer old number from giffgaff to o2

I have an active sim from o2 showing a new number I have filled in the form with PAC number and carried out a sim swap but my old number is not in use it showing on my account

Resolved! Contacts list and change tarrif

Hey. I want to change my tariff to reduce my bills and when my phone updated I lost most of my contacts

Resolved! PAC code

When I placed my order I gave 02 my pac code , today I've received my new SIM card , so I'm wondering how long it's going to take to transfer over , thanks

Resolved! no signal xperia 10 11

I have been using a new Sony Xperia 10ii from O2 for a few days. The signal in the house is almost non existent, and patchy outdoors even near a transmitter. My previous phone (a motorola ) had a good signal in and out of the house, as does an iphone...

Sun Swap

HiI’ve got 2 numbers on my account and have asked to transfer the number from one over to the other so then it will be cancelled and I’ll just have the one account.They said it was being processed and is going to take 24 hours to do but I’m nearing t...

Transfer contract

Hi, does anyone know if I can transfer the contract of my mobile phone to my daughter as it’s for her usage and she is 20 now, she currently pays the bill

Resolved! How long is an SMS before it becomes an MMS?

Hi,I am on a "Data Big Bundle" and have accrued lots of Text credit. Up until recently and using a Sony Xperia Z5 I would regularly send long (e.g. 8 x 160) sms messages and they would be sent within my credit. I have just changed to a Samsung S10 an...

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