Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number not ported over

I have phoned customer services twice, had a 'conversation' on line twice and been told that my number will port over from Voda by the next day. I have had one text and email saying I will get another text with the date of porting. Still nothing. It ...

Data Issue Android System

Cannot use data. I get a notification show up on the top task bar with a little question mark saying Androud System Log Into Network. No matter what K do J cant get online using data. I've tried selecting Use Network as is but that doesn't work eithe...

Resolved! New phone with same SIM only deal

Hi,First time using this, normally I'd ring O2 but they have limited staff due to coronavirus so I thought I'd give this a try!I currently have a 12 month SIM only deal which I'm able to upgrade but only being 6ish months in I'm happy to just continu...

Roma data

I had my phone on for half an hour. Didnt know my roma data was On and it was in my bag . Im not getting charge £55 i cant enough this ?

Data whilst abroad

I am currently in Spain and cannot access any data, all was working perfectly only two months ago. What should I do?

Cancelling o2 sim only contract

hi how do i canel on line. My current sim only contract ran out in june, no one has called to upgrade or change so i have decided to leave.

iPhone X not charging

My daughters iPhone is only just over a year into the contract and now won’t charge. What can I do?

Resolved! Not applying discount

I am a new customer who has already had issues with 02 and quite frankly think they are useless. I have transfered over from Talk Talk and agreed a deal published by them at £13.00 per month. The bill shows £30.00 and this is what they have taken out...

Combining bills

I have 4 pay monthly phones with O2, each month I get 6 seperate directs debits taken on the same day and every month my banks automated fraud detection goes into overdrive and stops the payments as suspicious. Spoken to O2 and they cannot combine th...

Cancelling airtime for sim only

Ok, so I pay 23 or so airtime monthly and have separate handset monthly roughly 400 left. I can see a sim only deal for £10 with everything I need. Am I right in thinking I could pay off the 400 and cancel the airtime, then take out the the £10 sim o...

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