Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Unable to use bolt on data

I purchased a 9GB bolt on when I started my contract, but for some reason I am unable to use it. Why?

Subu1967 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unlimited SIM for modem

I am trying to set up 4g home broadband using an outdoor wireless router that I already have, so I just need a SIM. There is a £35 12 month unlimited contract that looks ideal, but the small print 'fair usage' says you can use it in a phone or a tabl...

Resolved! Device plan

Hi there.I would like to pay whats left on my device plan

Luis by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Changing phone number

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2

cairo by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! what a joke O2 is

So my contract came to the end since there is nothing good from O2 to choose for upgrade decided to go through the third party shop for an upgrade. Gues what order declined for the credit check reason? But then they quite happy to give you an upgrade...

lucis by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Faulty Phone

Afternoon. Looking for advice please. I purchased my phone (Huawei P Smart 2019) online from o2 on 30/03/2019 but already have an issue with the phone where there is 2x black lines down the complete length of the screen and touch on the screen seems ...

Resolved! Blocking O2 messages

Hi. I am upgrading my daughter's phone as a surprise. I don't want her to receive any messages from O2 about the new phone coming. Can I block O2 messages on her phone?

JM100 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost Sum

Morning O2, how do I get a replacement Sim. I have been travelling in business and have lost my O2 iPhone SIM card. I am home on the 24th of Nov can I get a sim sent to my home address?

AlanScott by Level 1: Joiner
  • 2 replies
  • 0 kudos

keeping own phone number

Good AfternoonI opened a SIM only account a couple of weeks ago, I want to keep my old number. I contacted my previous network and obtained a PAC code which i submitted on line. I have not had any advice that this is now in progress. The PAC code fro...