Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! phone

Hi l just upgrade my phone now and l choose the wrong colour phone is it OK to change to pink instead of black. Thanks

Resolved! Data Sharing

Hi, hoping someone can help. I have added my sisters device to my account in the hopes to data share as weirdly I can get a better tariff than she can even though we both have recently new Iphones, both on refresh accounts. However on the app theres ...

Unused account due to ill-health

Hello,I have an o2 account which I used until July, when I had a haemorrhagic stroke. In hospital I could not remember my phone's passcode and my Iphone became disabled, and still is. I have borrowed a phone from a family member which I now use but o...

Resolved! Upgrading questions

HiMy wife was previously with carphone warehouse on the o2 network and that 24 month contract has now ended.She is now paying just a monthly air time plan fee to o2.Can she upgrade directly with o2 or is that only for “direct” o2 customers?Also, the ...

Resolved! Online order

I ordered my new phone a month ago and a week later I got a text to tell me it was out of stock and I would get a text to let me know further details on when I can expect it. I still haven’t heard anything about a rough estimated delivery date, or an...

Dispatch

I ordered the 12 pro max last night at about half 9 i got all my legal documents and the thanks for your order ‘processing’ email, it said id get next day delivery before midnight but i havent had a dispatch email. Does anyone know how long these tak...

Resolved! outgoing calls blocked / text messages and 3G

Hi I paid my bill yesterday, both device and airtime and I am still blocked from using 3G/4G, text messages and out going calls. How is the best way to get this rectified. many Thanks

Deposit Refund

I'm having problems with getting my £225.00 deposit I paid.I was told when i originally took out the contract I'd receive this one the third bill is played.My fourth bill has now been produced and I'm still awaiting my refund.This is very unprofessio...

5G SIMs

Hi, I have a pay monthly account but am looking to buy an unlocked 5G enabled phone. Will O2 supply me with the correct SIM please?

Resolved! Wifi calling

I am trying to set up WiFi calling on my Samsung S20 but it is not showing anywhere on the phone. I have followed all suggestions from the Internet, it just isn't there.Logged on to MyO2 where I am told to go to device details but I cannot for the li...

O2

Forum Posts