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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241058 Views
  • 2 replies
  • 2 kudos

Resolved! Migrating Contracts....double costs??

Hi, my o2 contract finished earlier in november. I took out a new contract through a 3rd party with a new number. I then phoned o2 to "migrate" the contracts in order to keep my old number on my new phone. All straight forward enough thanks to advice...

Resolved! Sim for a tablet

Hi , i have ordered a sim card for tablet, shall injust put it in and it will activate sim or is different way to activate the sim..?Thanks alit

Loyalty

Where do I text.

Lou28 by • Level 1: Joiner
  • 600 Views
  • 3 replies
  • 0 kudos

Tariff not going down in price when my contract comes to an end

My phone contract is coming to an end in December and my tariff is not going down in price as expected. It is remaining at £49 when I am no longer paying for the device. I was told it would go down by approximately £20 when my contract ends.

Elle4 by • Level 1: Joiner
  • 767 Views
  • 1 replies
  • 0 kudos

New phone

I’ve just recieved new phone in post with a new sim as changing back from sim only on my old phone to monthly on new .... I can’t make any calls etc - how do I make new phone with new sim liveNew phone also has a new charge cable and nothing to charg...

Djj by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Loyalty

Been with 02 for over 10 years and just don't get loyalty anymore, which I think is bad customer service. Anyone else have this problem?

Scawsey by • Level 1: Joiner
  • 394 Views
  • 2 replies
  • 0 kudos

O2 refresh query

I am 1 1/2 years into a 3 year refresh contract.I only wanted to check - if I pay off the remaining balance on my device plan, am I then able to cancel the airtime plan completely? I wasn’t sure whether the airtime plan was fixed for 3 years or if it...

Cat3 by • Level 1: Joiner
  • 583 Views
  • 3 replies
  • 0 kudos

Resolved! Airtime bill paid but not showing

I paid my airtime and device plan at the same time, confirmed by my bank The airtime payment has not been updated/ shown as received, unable to make calls now, yet the device plan is showing as settled.What can I do have it confirmed by O2? I can't a...

Lou22 by • Level 1: Joiner
  • 933 Views
  • 2 replies
  • 0 kudos
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