Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

changing to iphone from android

I am changing from an android phone to an iphone, do I need to change my SIM?

O2 refresh query

I am 1 1/2 years into a 3 year refresh contract.I only wanted to check - if I pay off the remaining balance on my device plan, am I then able to cancel the airtime plan completely? I wasn’t sure whether the airtime plan was fixed for 3 years or if it...

Resolved! Airtime bill paid but not showing

I paid my airtime and device plan at the same time, confirmed by my bank The airtime payment has not been updated/ shown as received, unable to make calls now, yet the device plan is showing as settled.What can I do have it confirmed by O2? I can't a...

How do I cancel Disney channel?

i have 5gb data left but my phone won't allow me access when not in wifi, says low data mode

I have 5gb data left on my contract until 1 dec but phone wont allow me to access internet when not in wifi....

Resolved! Storage issues

I'm paying £19.25 a month for 20GB data but my device says I've only got 8GB data and it's full so I can't use it as have been unable to delete any apps or move anything to the SD card. I'm basically paying O2 nearly £20 a month for nothing in return...

monthly/ pay as you go

WHY is it when I am on a £5.00 bundle & have just topped u with £10.00 do I only have 1 months credit ?

WiFi calling

Wife has iPhone 6 cannot get any service on her phone where we live.How can we enable WiFi calling, so she can make calls from her phone. We know how to do it on the phone, but says we need permission from O2??.

Resolved! How can I tell if my ‘leave request’ was ever confirmed?!

Hi, apologies if this has already been asked or if it’s a stupid question, I’m not the best at technology I contacted o2 on the 26.10.20 and said I’d like to switch to another network (I paid off my contract some months ago). I had a confusing conver...

No dispatch details but due tomorrow!

I ordered 2 Iphones for my teenagers for Christmas in mid-November. Because none of the stores are currently open for click and collect, I paid £3.99 for each phone to be delivered on a specific date,namely tomorrow afternoon, as I'm off work and kne...

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