Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone barring

My phone as barring on and I paid 244.41 pounds yesterday

Not receiving text messages while roaming

I am not receiving most text, and the ones I do arrive late, sometimes more than a day late. This is a problem as I cant log in to my banking account. I am in Romania, I have been in here before with the same phone/sim and I had no issues. I tried to...

Apple Watch

I want to add an Apple Watch to my contract. Do I have to take out a new contract with the watch or can I add it to my phone contract as I will be using the same number with the watch. Online it is giving me options for the watch with a 36 month cont...

Upgrading 4g sim for new 5g phone

I currently have a 4g SIM only deal for a 4g phone. However I have just ordered a new 5g phone and believe from all the help topics, That I need to order a new 5g sim to benefit from my new phone. However I have just been waiting 20mins to get throug...

Loyalty discount

I am about to order an upgrade but want to check how I get my loyalty discount carried over to my new contract?

Refund

I accidentally paid my bill twice and want a refund, how do i ask? I’ve tried everything and cant get a response?

No more data/3G in France

Hi,Due to the global pandemic, I am currently stuck in France. it has now been a few weeks that I have had loads of issues with my mobile data network coverage, and my data rarely works when I am not connected to wifi. Is there a specific reason for ...

Resolved! Number transfer from BT to O2 - Query

Hi. Apologies in advance if this has been asked previously. I have taken out a new monthly contract with handset for my son, moving from BT (we also have 2 existing O2 contracts). The PAC code was provided during the purchase and the new sim has been...

Disney+ 6month activation

I got the 6 months free disney+ offer so I redeemed the code and activated. Now I keep getting emails telling me to activate in the next few days. When I try to activate again it says I have already activated but on my o2 dashboard it says I still ne...

Trying to return phone - What's right address ? - Awful customer service.

I upgrade to a refurbished iPhone last week and trying to return it as the battery health is only 91%, not "like new" as they promise. After being on hold for half an hour yesterday and then being passed round three different departments, I eventuall...

O2

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