Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! S21 ultra order

I currently have the s20 ultra and want to upgrade via o2 refresh with my s20, it says I can get an extra £150 if I preorder the s21, I can get £306 for my s20 for a total of £456, what I'm wondering is how exactly does the o2 refresh work with a pre...

Fraud email

I’ve had 4 emails today 2 sending a 4 digit code and 1 off my care and 1 saying my order is on its way it says there sending a 4gb all round SIM card but yet I’ve not ordered nothing all the emails look genuine could this be fraud ?

Resolved! Unauthorised charge for text from O2

O2 charged me for a text they sent me despite my account having a restriction on paid texts

Resolved! Phone barring

My phone as barring on and I paid 244.41 pounds yesterday

Not receiving text messages while roaming

I am not receiving most text, and the ones I do arrive late, sometimes more than a day late. This is a problem as I cant log in to my banking account. I am in Romania, I have been in here before with the same phone/sim and I had no issues. I tried to...

Apple Watch

I want to add an Apple Watch to my contract. Do I have to take out a new contract with the watch or can I add it to my phone contract as I will be using the same number with the watch. Online it is giving me options for the watch with a 36 month cont...

Upgrading 4g sim for new 5g phone

I currently have a 4g SIM only deal for a 4g phone. However I have just ordered a new 5g phone and believe from all the help topics, That I need to order a new 5g sim to benefit from my new phone. However I have just been waiting 20mins to get throug...

Loyalty discount

I am about to order an upgrade but want to check how I get my loyalty discount carried over to my new contract?

Refund

I accidentally paid my bill twice and want a refund, how do i ask? I’ve tried everything and cant get a response?

No more data/3G in France

Hi,Due to the global pandemic, I am currently stuck in France. it has now been a few weeks that I have had loads of issues with my mobile data network coverage, and my data rarely works when I am not connected to wifi. Is there a specific reason for ...

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