Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WiFi and 4G calling

Hi, I have recently switched to O2 and I would like to enable WiFi calling on my phone. I am using an IPhone 6s and whenever go into my phone setting to turn WiFi calling on. It says that I need to contact O2 so I can get WiFi calling enabled on my a...

Resolved! Wrong data amount

Hi, I bought a black Friday deal with an 02 Simcard for 100GB, however, its only showing 90BG on 'My O2'. Any idea how I go about fixing this? I can't see anything online, nor can I find a phone number/chat option. Any help will be much appreciated. ...

To keep my old network number

Hi I have been join to o2 from 11 nov 20 and I fill up online keep my number form couple of times but still my number is not been changed can anyone advise me please?

moving sim to different phone

Sorry I'm a bit of a tech noob. I have a samsung galaxy A3 (2016). I got a Huwaii P20 Pro from a friend (without a sim if that makes a difference). I want to know if i can swap the simcard from my current phone over if it'll fit. If so I got told I n...

Mobile data

Why is the sim only plan with 5GB data £10 but with buying a phone the 3GB data airtime charge is £20

Resolved! SIM swap woes, and non-existent customer service

I am an O2 pay-monthly customer who has just been moved by O2 onto a new more expensive tarrif called "O2 Refresh Unlimited". They did this without my permission. (So I consider that to be fraud)I logged into My O2 to be told that I couldn't change m...

Resolved! My Contract

Hi my name is Sue can anyone please tell me where i can find my contract end date

Resolved! Changing sim but staying with o2

my contract with o2 runs out on December 26th, I want to then swap to a sim only contract and put the new sim in the same phone, obviously staying with o2, do I have to do anything to keep my number or does it just swap over automatically because it’...

Resolved! Order is being reviewed for 4 days

I placed an order with a phone plan, it did said it would take up to 24h but still haven't received an email and it's been almost 4 days.Upfront payment +deposit pending online.How long is it gonna take to know if my order has been approved or denied...

Resolved! Data Allowance

Hi, I increased my data allowance last month, but this month althought on my app I still have data to be used I received text that I'm out of data, Basically on the app data is still showing but looks like I cannot use it

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