Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade but old plan showing

I upgraded my phone today but on my account my old device plan and number are still showing and saying I can upgrade early even though I did the process today is that normal?

Resolved! Phone blocked

I am late repaying a bill and I cannot login to my account to settle this matter as it asks for my phone number to send a code to, but my phone has no network to receive the code as it seems to have been cut off. I have been trying to contact support...

Contacting o2

Why is it so hard to contact o2 no messaging live chat never works my apps not working I call and I’m just on hold then when you get through they hang up

Resolved! Ordered a 5G sim by mistake

I ordered a 5G SIM by mistake and need to replace with a 4G SIM. How can I arrange this?

Seems Impossible to cancel my contract from abroad

Hi all, I currently have a Google Pixel which has just gone out of contract I havent even used a single text or minute or mb of data on the contract for almost 11 months, although I notified O2 that I would be leaving the country, It seems completely...

Still having problems with the o2 Samsung Galaxy S21 promotion

I've sent loads of screenshots of date new contract started with o2 but still having probs trying to get the free Samsung earphones as they've now sent a message saying they need proof of product purchased, original date of purchase and retailers nam...

confused over confirmation

bit confused about an order I placed for a sim only contract, spoke to a gentleman on the phone said it was all aproved. recieved an email saying it will be on its way but I've recieved no further information nor the sim card in the post and when I l...

Resolved! Returning upgrade - what happens to sim

I'm returning my upgrade under the change of mind policy. I've just received the bag for it to send it away (shop closed due to covid). What happens to my sim in the meantime. I know I don't need to send it away. It is currently in my old handset und...

Resolved! Phones cut off

Hi I can’t call though the 0800 number nor the 2729 number to speak with an advisor to discuss my account

New phone never arrived 9 days ago

My new phone never arrived and was sent back by DHL as they said address wrong even though correct postcode.and my contract is still charging me

O2

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