Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

New 02 customer, number porting gone wrong

I'm a new customer to 02 and have ported my number over from EE. My contract start date was 19/03/2020 and my number was ported 20/03/2020. It's now 30/03/2020 and it looks like the number transfer has gone wrong or only partially been completed. If ...

Unlimited Data

Hi, due a break in broadband (house move on hold and bt have cut our service but can not reconnect until next month) I am looking to get unlimited data for a month for mine and my daughters 2 phones. How do I go about this and is it expensive? Thanks...

Ems by Level 1: Joiner
  • 2 replies
  • 0 kudos

Refund for mobile WiFi

I ordered a mobile broadband device online, the coverage checker in my area said there would be patchy 3G coverage so i tried it out. However i cannot get any signal anywhere, my laptop can harly even load a webpage when connected to the mobile vroad...

Unlocking deceased Mum's iPhone SE

Hi everyone,With my Mum having passed away a couple of months ago, her iPhone SE has been passed to one of my children as their first smartphone. However, it looks like the phone is locked to O2, but I'm using a non-O2 SIM for my son. Also, my Mum's ...

andcam by Level 1: Joiner
  • 3 replies
  • 0 kudos

Faulty Headphones

I have recently upgraded to the Samsung galaxy S20 but the headphones i received have never worked. I assume a manufacturing fault? I have been trying it get in contact to have these replaced but no luck. Please can you help? I wouldn't normally mind...

Laurie by Level 1: Joiner
  • 3 replies
  • 0 kudos


Ahhh I'm really worrying, I'm going to loose work soon. I'm a domiciliary care worker. I did early upgrade as my phone is breaking. No update on new delivery. Anyone have any news? All my client info goes on my phone. I dont have back up.

Delivery by Level 1: Joiner
  • 1 replies
  • 0 kudos

late payment of bill

My bill is due in 31st march but cant make my payment until 3rd Aprl the diret debit is due on 31st but my salary wont be pain into my account until 3rd aprilif the direct debit fails on the 31st will they try to take payment againacouple days later ...

smudge12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

cancel device sim only payment

We have an ipad with a sim card which we pay monthly, £13.33 per month + VAT. We no longer need this facility as we can do everything on wifi as we are now always home. Do I just cancel the element in our direct debit or will this mess up i phone con...

Michele1 by Level 1: Joiner
  • 5 replies
  • 0 kudos