Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Early Upgrade to Sim Only

I have a Pay Monthly contract currently active but My O2 says that I can upgrade early for free.I am not looking for a new phone, I am looking to go Sim Only but I don't want to buy a Sim Only Contract and end up paying for two contracts at the same ...

Spud-Lord by Level 1: Joiner
  • 6 replies
  • 0 kudos


My O2 sim is blocked because I late with myPayment but I pay and nowIs 42 h gone and I’m still notOnline ! I can’t call themThey don’t put meOn line with noOne what’s going one someone help ?

Maur2806 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I am currently trying to upgrade my contract. When at checkout under the my details part a different phone number to my contract is appearing. Why is this? Is this a new number and then my number now will remain when I place sim in new phone or is th...

Chery by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change direct debit details

Hi I want to change my direct debit details for my 2 Ipad accounts. The security process is to send a tex to submit a code. Ipads dont accept text messages. I have changed the sim and out it in a phone, received the text message, applied it to my onl...

Extra charges

I'm being charged £4-50 a week in my extra charges for globway bv I've not subscribe to anything so can you tell me what it's for please

Resolved! Want to discuss contract / cancel

Hi All,I've found a deal on a phone and I'm looking to discuss with O2 to see if they will match/better it. Failing that I need to call them to discuss cancelling the contract.Whatever I do I can't seem to connect with someone. I imagine this is due ...

Mjeffers by Level 1: Joiner
  • 11 replies
  • 0 kudos

Phone blocked

I didn’t pay my phone bill on time so my phone got cut off and a blocker put on it. since then, I have paid my phone bill but the blocker hasn’t been taken off. I can’t get hold of anyone from o2 due to COVID-19 despite days of trying. I can’t phone,...

Phone delivery

I upgraded my phone on the 24th March and it says next day delivery however it's over a week later and it's still not delivered. I know with lockdown everything is crazy but I just want a ETA. Anyone else not had their phone delivered?

Ydrewitt by Level 1: Joiner
  • 11 replies
  • 0 kudos


I upgraded my phone yesterday, and the phone option I chose had free apple tv subscription and Disney +. I’ve been able to activate Disney, but does anyone know how we get the free apple tv subscription too? There wasn’t anything with my phone that w...

mazfb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Quer payment

Hi,I am wondering due to the current circumstances and financial pressure faced - is it off for 02 to withhold payment with customers?I am unable to speak to anyone through live chat or customer services on phone.This would be short term and an agree...

Tott by Level 1: Joiner
  • 1 replies
  • 0 kudos