Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charges

Monthly charges on bank statement I pay device plan, My tarrif and then theres always a £15.41 charge every month but not sure what this is it's not insurance as this is broken down in my tarrif can anyone shed some light

Resolved! Cancelling a fully paid contract

I have a contract that I took out a few years ago, unfortunately I lost the phone. I have since paid off my contract fully and would like to cancel the airtime plan but in order to do this I have to enter a code for a text that has been sent to said ...

12 month sim only contract

I have 5 months left on a Sim only contract, will I have to pay the last 5 months if I leave O2? many thanks.

Resolved! How long does a credit check take?

I have a notification on the app telling me my order has been cancelled but I haven’t received any email telling me so can I still expect my order to go through seeing as I previously received an email that my order was received

Resolved! disney+ - 2 subscriptions showing on screen

I upgraded my phone yesterday and it asked me to readd Disney+ as an extra. Today I have had my confirmation that the old extra of Disney+ has been cancelled and the new one from the upgrade ready to go. I have gone onto Disney+ to activate. Firstly ...

Resolved! Late payment

I am late paying my bill as my payments messed up and direct debit didn’t go through. Can I please set up a promise to pay and have my services turned on please as it’s a necessity. Thank you

Family plan

Hi, I have a family member who has a pay as you go sim and I want to move them to a sim only plan and keep their existing number and also add their number to my family plan with my O2 contract. Just need some help to clear things up, when I select a ...

Resolved! Keep existing SIM card when upgrading

Hi,I am currently stuck abroad for a few months and want to upgrade my SIM only contact which is due for an upgrade. If I opt to sign up for a 30 day or another 12 month SIM only contract, is there any way that I can retain my existing SIM card? If a...

Resolved! Transfer number

Hi, I am aiming to transfer my phone from being in my mums name to my own- so i have bought a new contract in my name and then want to transfer my number to my new phone. I was told to do this i need to ring 02 for them to change it over for me which...

Putting a spending cap on my account

I need to put a spending cap on my account

O2

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