Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


For the past few days I have not been able to text call or use my data, I have no network connection at all and I'm wondering if anyone knows a way to fix the problem or have any advice as to how it can be fixed, all bills are payed I cannot access m...

Connor24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can I change my click and collect order to a delivery

I had originally chosen click and collect but then the order was delayed and havent heard back for a couple of weeks when it would be available , now checking the website the phone is in stock again and now with everything going on at the moment I'd ...

Charles27 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Paying too much?

Tpx by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sim not provisioned

Just got new phone on Friday and all was fine until ten minutes ago and now I have the message sim not provisioned and I am unable to make or receive calls or texts

Jayman301 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Leaving O2 - how do I know if money is owed?

I recently left O2 and received an email about the final bill saying “Your bill is now ready. There is nothing to pay this month.” However it doesn’t say if O2 owe me anything. I am unable to log into My O2 now- I assume because my contract has finis...

Hansakura by Level 1: Joiner
  • 1 replies
  • 0 kudos

New order

I've just placed a order online at 02 and it said good news christopher your orders complete and then it says my new number for my device is along with the number I've just teyed rinning the number and it says it's not recognised and wen I go into my...

Neworder by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! SIM not provisioned

Upgraded an iPhone 8 to iPhone 11 with O2, new plan etc etc. Received new phone, data transfer completed, new SIM inserted, still no phone capability on new device after more than 24 hours. Still have capability on old phone. Do I need to contact O2 ...

ColinS57 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Help with bills

Will O2 help me with my bills? Obviously I understand that there are a lot of people in the same situation (out of work and very little money coming in.) I have tried to contact O2 but in a cue for too long

Sheamann by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data allowance

I have received a text stating i have used all my inclusive data but when i check my current usage online it shows i have 29.99GB left of 45GB. I dont understand?

Tut1 by Level 1: Joiner
  • 2 replies
  • 0 kudos