Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

About my bill

I've tried to phone o2 many time a but I can't get a hold of anyone to talk about my payment for my latest bill. Who can I speak to resolve my problem?

Akara13 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Can somebody sort this please? Very disappointed.

I’m incredibly disappointed in the customer service I’ve received this past month.I ordered a new iPhone on O2 refresh. Around a week later I decided to cancel. I was told it was on two separate phone calls. I even received an email from the store sa...

Kim8 by Level 1: Joiner
  • 5 replies
  • 0 kudos


I have now been waiting a lot longer than advised for my deposit being returned. I was told originally when purchasing in December it would have been February. I was then told in February someone gave me false information in store and would be March ...

Ey59 by Level 1: Joiner
  • 6 replies
  • 0 kudos

New phone

I have my upgred on my phone.i have done it this morning, ordered my new phone with day after delivery before 10.30 am.its 17.30pm has not dispatchet i have my phone by tomorrow?Thanks

Sandor by Level 1: Joiner
  • 2 replies
  • 0 kudos

Lost sim

Hi New phone just bought with new 02 contract to replace existing one. Phone arrived with a new nano sim, which I have lost. I cant get in touch with O2. Tried getting a new nano sim off Amazon but texts to 22202 SWAP dont transmit. Any ideas about w...

cakukuk by Level 1: Joiner
  • 1 replies
  • 0 kudos


I spoke to someone on Thursday last week about my bill they said they would put my account on hold till I can pay on the 9th I’m working as a nurse for nsh and partner is self employed so I’m the only income now they said it was fine I could pay on t...

Kim1988 by Level 1: Joiner
  • 5 replies
  • 0 kudos


with all the helplines currently down (understandably), how can i report a lost phone?? any ideas?? i have no way of getting a replacement until i speak to o2. i have even tried to order an upgrade, but it is asking for a verification code sent to......

GEORGEKC by Level 1: Joiner
  • 5 replies
  • 0 kudos


I pay for everyone in my household 02 bill and being self employed I’m now goosed and cant get in touch with anyone from 02, hoping to freeze device payments but still pay lines if possible

Andyc10 by Level 1: Joiner
  • 1 replies
  • 0 kudos