Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113033 Views
  • 20 replies
  • 5 kudos

Resolved! No confirmation email

I have bought a new handset from the O2 online shop and have not received a confirmation of perchase email as it states you will receive one can anyone help

Resolved! Where do i send the phone

Hi, i'm expecting dpd tomorrow to pick up my iPhone for repair as i damaged it. Im not sure which address should i put on the package with my phone. Where do i send it, help

Anonymous by Not applicable
  • 3027 Views
  • 12 replies
  • 0 kudos

O2 Fair Usage Policy in regards to mobile data

Hi all, after spending hours reading through terms and conditions, excessive use policy and fair usage policy, I can not find in writing the actual O2 limit which it applies to customers who use their data excessively. The reason I am asking this, is...

Sergio by Level 1: Joiner
  • 1827 Views
  • 8 replies
  • 0 kudos

Bill paid on time, o2 cut me off twice!

I have called and emailed o2 with no response.I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offer...

Nickypom by Level 1: Joiner
  • 640 Views
  • 4 replies
  • 0 kudos

Resolved! using an iphone in australia

Hi. My daughter, who is also on O2 will soon be travelling to Australia, NewZealand and Fiji. She will be away for about 3 months. What is the cheapest way for her to use her phone without buying a local sim in each location? I believe that o2's trav...

confused1 by Level 1: Joiner
  • 1146 Views
  • 9 replies
  • 0 kudos

Resolved! move my number over to o2

hi, I opened a pay monthly last week for my son and he wants to keep his old number. I have the PAC code, how do i go about changing the number. I already the the sim card from o2. thanks

Mig by Level 1: Joiner
  • 824 Views
  • 4 replies
  • 0 kudos

O2 Open - Account Not Found

I signed up for O2 open on 4th Jan 19 and activated,printed my codes as well alongside had my old O2 login which did not have any mobile account. By mistake i might have merged both the account and when I got my O2 Contract on 15th Jan,wanted to logi...

Resolved! spend cap

how can i change my spend cap, all i find is a list of questions , but no active button to select ,.

jont123 by Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

Phone Bill

I've tried 4 times today to pay my phone bill and each time o2 claim that it's a problem with my bank. I've called my bank and there are no issues with my account or card. This also happened last month when o2 went down