Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incorrect Default - About to lose mortgage

I am currently in the process of buying a house and have just applied for the new mortgage only to discover that O2 have incorrectly applied a default to my file.In November 2019, I returned a mobile phone to you well within the 14 day return period ...

Resolved! Wifi calling SMS

TuGO worked perfectly for me allowing both wifi calling and SMS. Running a business in a Not Spot in Norfolk now O2 wifi calling only allows calls and even then intermittently, sometimes having to switch into and out of plane mode. Can I have TuGO ba...

Resolved! Calling 00 44 800 numbers from Europe

Is it free within my unlimited monthly minutes plan to call a UK 0800 number

Resolved! Disney+

I already have a Disney+ account, can I link it to my contract to take advantage of the £2 a month discount? What is the difference between receiving Disney+ through my O2 contract and just taking out Disney+ directly: can I still use it on various d...

Resolved! My new iPhone

I payed out my old contract and upgraded to the iPhone 12 in green and it's saying they have none in stock but they're working on it but I cannot find anywhere I can change my order or get a proper time scale for when it will be delivered or if it wi...

Resolved! Returning phone

Hi i just upgraded to a device from sim only and not sure if the handset is for me and was thinking about exchanging the phone. If i was to return the device how does it work? Would a courier swap the device for me? Or would i have to wait for o2 to ...

Resolved! Phone cut off

Hello , my phone as recently been cut off but I need my phone for work is there any chance to have it turned back on as I get paid on the 11th

Resolved! Order being reviewed?

I'm already an O2 pay monthly customer with two contracts on the same account. The second one I moved over from EE when it was put of contract and my order went through as an additional contract straight away.I have just tried to order a third pay mo...

Resolved! Insurance

Hi guys I made a claim last month on my o2 insurance but do you know if I can cancel the insurance now.

Payment

Need to put my payment on hold until Friday when I get paid. Can’t call at the moment but don’t want to get cut off.

O2

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