Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


I pay for everyone in my household 02 bill and being self employed I’m now goosed and cant get in touch with anyone from 02, hoping to freeze device payments but still pay lines if possible

Andyc10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Changing my billing date

I need to change my billing date so my payment comes out later. I can't do this over the phone because it's not classed as priority. I was told to do it in MyO2, but there doesn't seem to be a way to do it on there. Every help page I go to says you h...

How do I freeze account?

My phone is going to get switched off... I’ve been trying to ring the automated system ends the call no matter how many times u try to ring!!! Everyone is having the same issues we can’t pay our bills while off with with this virus - how do we freeze...

JL by Level 1: Joiner
  • 6 replies
  • 0 kudos

sim card

Ive just upgraded to an iPhone 11. I used same number on a new sim card. Why cant I get an O2 signal.

mark58 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade - Blocked

Hi, I'm trying to upgrade, I have requested 3 codes as my phone was playing up and now it is saying I can only do this in the shop.Can this be reset so I can upgrade online.Thanks.

Amy2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Proof of purchase of new phone

Hey, anyone able to tell me where u can get my proof of purchase for claiming the samsung headphones for the new s20 ultra. I submitted the email to Samsung but they am have turned it down. Cant get through to o2 on the phone. Thanks George

Poor coverage

A o2 mast has been down for over a week now near my place of work, somewhere I am still visiting regularly. I don’t see why I should be paying for a service that I’m not getting but can get online chat to discuss with someone, anyone have any help or...

Coverage by Level 1: Joiner
  • 3 replies
  • 0 kudos

Avoid fee's

Had a text from +447387445764 saying , We were unable to process your bill and inorder to avoid fee's please update your payment information via this link, https:/ previously all O2 texts normally show up as O2 but this didn't a...

Yeti by Level 1: Joiner
  • 4 replies
  • 0 kudos