Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how to acxtivate new sim ,i received just today has asked to port the numbers

how to activate new sim ,had requested for pay monthly and port number

Resolved! Voicemail

I keep getting a notification saying I have a voicemail but there's nothing there an no saved message

Resolved! Bolt On

I experienced some bad coverage as was working in a very remote area . My data was down so much that I didn’t have enough to load the o2 app properly . I needed to add a bolt on . When doing so my phone had to be switched off and on again due to upda...

Resolved! No 3G or 4g or any internet at all

Had a replacement phone iPhone 12 Pro Max and SIM card since having the device I can’t get no internet on it. I’ve reset all the network settings as guided on a thread on here. Any ideas it calls and send text messages just no data connection

Order phone

Im order phone 10 says ago but its still doesnt come how long need wait for new phone comes ?

Resolved! Disney plus code stacking?

HiI’ve taken out 2 sim only deals and both came with the Disney plus free for 6 months offer.Anyone know if I can stack the codes and it will add the 6 months to the 6 months I have from setting it up with the first code?There appears to be no altern...

Contract upgrade

Hello all. I have just placed an order online for a new phone and upgraded my contract. Trouble is it will come with a new number. How do I go about keeping my old number ? Do I call o2 and they transfer it or ????

Change number

I was told I would get a new number with my new sim yet my old number transferred, what do I do?

Calls from mobile numbers saying I have called

Today I have at approx 30 -40 calls from numbers saying they have had a miss call from my number . Called o2 who don’t really have an answer to why this is happening anyone any advise

Ordered monthly contract but received a refund - no information - customer services unable to help

Hi! I ordered a new monthly contract and phone yesterday. Bizarrely, I've received an email today saying they're refunding me [I paid £69.99 upfront for the handset}. I don't understand as i havent cancelled my order. Anyone else had experience of th...

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