Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront cost refund

I paid £250 upfront deposit for my iPad and was told after paying 3 bills on time it would go into my account as a balance and then I would beable to request a refund. Where abouts does this balance show? As I can’t seem to find where it would and I ...

Resolved! sim swap

hi there. i'm on pay monthly sim only and i've just bought a new phone that uses a smaller sim card than i the one i have at present. so i guess i need to do a sim swap and i see i can complete the process using the O2 app, but can i order a new sim ...

Resolved! Samsung Galaxy Flip - Black line on fold

Hi. Hope everyone is well and staying safe. I am hoping someone can help. I got the Samsung Galaxy Flip in February last year. But now there is a black line that is clearly visible along the screen where it folds. So now it looks like split screens s...

Resolved! Out of stock order

Hello there,I have a question so i went with a different company and ordered the same iPad for it to turn out it is not in stock i then cancelled this. I saw the same one in stock on the website o2 shop and saw it was in stock. I then paid £20 upfron...

My contract

I have just got a text saying my minimum contract term has passed.If I want to stay on the contract I have do I need to do anything ?

Resolved! Sim swap

I have requested a sim swap with my esim yesterday and still it has not been completed. I still have no network so I am unable to make calls. Is there anyway this can be expedited

lack of call center staff

so anyone know how to phone a HUMAN on o2? all that happens is go to website or download the app. all I want to do is SPEAK TO A HUMAN BEING ***. My airtime plan is due to end I want it left as it is at the price it is, whats so damn difficult with t...

Credit checks on existing customers

Hi, i currently have an iphone7+ which i got as a device plan contract which is now payed off. I switched to a sim only contract using the same device which is now also almost payed off. Im interested in upgrading to the iphone 12pro max and would al...

Resolved! Tariffs

my tariff is up in February I wish to stay on the same one but it keeps asking me to upgrade I don't want to happy with the one I have how do I get them to do this for me please

Samsung S20 Wont charge via wire

In the last week my phone has stopped charging via the wire and I am now forced to use a wireless charger. I Have tried different chargers and when i put them into charge a warning appears stating water/debris detected and to remove the charger imedi...

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