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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21654 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 202712 Views
  • 2 replies
  • 2 kudos

Resolved! live chat - where has it gone?

Hi, I'm trying to find the chat, and all the contact us links just loop round with no clear information whether live chat is on or off line, very frustrating. Any ideas? I would have thought in the current climate they would want more people to use i...

THXuk by • Level 1: Joiner
  • 660 Views
  • 1 replies
  • 0 kudos

Resolved! Proof off purchase

How do you get proof off purchase for phone for insurance purposes.

Resolved! Spend cap

How do I put a spend cap on my account

Disney subscription

I am coming up to the end of my free 6 month Disney trial. And don’t want to continue the use. How do I now cancel this so I don’t get charged the fees of continuing the subscription

Mrchan by • Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Talk talk deal

I presently am with O2 for my mobile.We are also with talk talk for our broadband and they are offering the same deal for sim only for £6 a month with O2 with exactly same usage. Is it easy to do the switch on talk talk site

Mick7 by • Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! Spam text?

I have just received a text from a mobile number, purporting to be from O2, saying they were 'unable to process my latest bill', with a link to update my payment information. (I pay by Direct Debit monthly.) . My latest payment is showing on my bank ...

LMJ7 by • Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

Resolved! Refresh plan

Can I just cancel my tariff and continue to pay for the device

Ebony89 by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

DPD Delivery of upgrade - photo ID required?

I've got an upgrade arriving tomorrow to my home address and I've just clicked through to the DPD website and they are saying the driver will need to see photo ID - I don't drive (medical reasons) and I don't have a valid passport so no photo ID - I'...

djbsuffolk by • Level 9: Fired up
  • 18679 Views
  • 6 replies
  • 0 kudos

Charge to bill not working

I have tried using mobile billing and my first purchase went through. I am trying to purchase something else but it won't complete the purchase after inputting the code?

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