Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When to cancel contract?

My contract is due to end on 17/06/2021 and final bill is due on the 01/06/2021.I wish to keep my number and move to a different network, after reading many things saying I need to give 30 days notice but will also be charged a termination fee, when ...

Complaint

I've been with O2 for over 15 years. Never again. I'm very disappointed of customer service.In a short story.. I tried to get a contract. Next day I brought everything back to the shop. There was no problem with refund. Because I used to 'pay as go' ...

Resolved! Unable to Transfer Balance from O2 PAYG to PAY Monthly SIM Only

Recently saw offer on my PAYG account for a Pay Monthly SIM Only Deal. Took advantage to switch my Three SIM Only account that was coming to an end to switch to O2 for better network coverage.Switch went perfectly, but I still had just under £8 balan...

Overcharged Tariff - Sim Only

Hi. I'm wondering if anyone can help me with an issue I'm having. I paid off a two year contract of roughly £76 per month when the iPhone X first released. I was then called by an O2 representative when my contract was coming to an end. This represen...

Resolved! My sim doesn't fit my device

My device was broken so I had to reuse and old device but the Sim doesn't fit it's too small. I can't receive texts to confirm my account. How can I order a replacement Sim?

Resolved! Cancelling my insurance

Does anyone know how to cancel my insurance I'm being charged for since 2017 i took a sim out an was told it would be cancelled but it still hasnt I've tried going on my 02

New number unlinked

How do I link a new number from O2 to my account?

Wifi Calling

I have just moved over to o2 from EE and not seem to able to get it working.I am in the middle of North Sea now with WiFi and speed is just over 5 Meg not bad and no signal. WiFi calling was working out here last month with EE so I presumed o2 would ...

Resolved! Order

Hello I placed an order on line, and I would like to k ow when it will be here with me? Also it said it will be here next day

Resolved! Cancel 30 days contract after 30 days

My wife (not with O2) wants to take advantage of wi-fi calling which is not offered by her current provider. Before she fully commits to moving to a more expensive contract with O2 I thought it would make sense for me to trial a pay-monthly contract ...

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