Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bank text messages not being received

Hi all, My wife and I recently moved from Sky to O2 and grabbed a great deal on iPhone 12 Minis. Problem comes with the porting of numbers where we can no longer receive verification codes from our banks. My wife also can't receive a verification cod...

block text messages

I need block some texts messages from my mobile. I was told to click on th 3 dots top right of my text message and i would get a drop down menu. But all i get is the word lock.any advice please.Thank you

Resolved! Upgrade help

I have upgraded a line which was delivered today. I've only just got round to setting it up as it's a gift for my son tomorrow but it is saying the SIM card is disconnected from the service. I don't know what to do?! Have tried to call but closed and...

Resolved! Sim activate

How long does it take to activate a new SIM card? It’s been nearly 48hours and it still says no network coverage.

Resolved! Upgrade promo code invalid

I'm due for an upgrade and recieved a promo code recently which was supposed to discount the upfront cost of a new device. Upgrade can be made up until 18.08.2021. My plan for current device is settled. I've followed the instructions chose the handse...

Resolved! Delay Porting my number

Can I use my new pay monthly SIM for 3 weeks, then use my PAC to port my number from my current SIM?

Resolved! My August bill

I have been charged for a picture message I have not sent, I sent a long normal text but no picture was attached, why is this? It should be free

Resolved! New contact

I want to add a new contract to my account for my partner, but when I get to checkout it asks if I want to upgrade or get a new number?

Gain access to old number for 2fa

Hi Everybody, Does anyone know the process by which we can gain access to an old number which was changed? Tried calling customer service, they have bounced us around or hung up. Had a fair few lies that they had carried out the action. Been told to ...

Problem with O2 Internet while abroad in Italy

Hi, I have a Huawei P30 pro and I am abroad in Italy. I can make calls and send SMS but Internet is not working. I tried restarting the phone, reset the network settings and selecting manually a network but none of these has worked. I am currently co...

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