Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111254 Views
  • 15 replies
  • 5 kudos

Roaming in Austria? no data network at all with O2 sim?

Hey, I am in Austria since Thursday and cannot get data with my O2 sim card on an Iphone (independent if I use iphone 5s or 6s). Roaming is on. And it does not work with network selection on automatic as well as choosing one of the common austrian pr...

hgg by Level 1: Joiner
  • 1107 Views
  • 3 replies
  • 0 kudos

Resolved! Switching from pay as you go to pay monthly

Two days ago I got a contract for a new phone and was told that it would take up to 24hrs to transfer my old number to the new sim. It's been over 48hrs and my number sill is not being recognised how long does it usually take?

Leona844 by Level 1: Joiner
  • 480 Views
  • 3 replies
  • 0 kudos

Transferring old number

I've used the online wizard to try and transfer my mobile number over several times. Still got the old number and have had no feedback as to why the transfer is not working. Please could you help?

Wingram by Level 1: Joiner
  • 506 Views
  • 8 replies
  • 0 kudos

Netflix Credit not being credited

Anybody else had the trouble with netflix credit not being credited to there netflix account after going through the process to claim the credit? TIA

willyb by Level 1: Joiner
  • 2142 Views
  • 11 replies
  • 0 kudos

Voicemail won’t work

Please help !!!For some reason I can’t get voice mail on my phone or the missed call alerts. When I call the relevant 1750 number it says we could not activate your voicemail as we do not have your number. If I call 1710 to try and activate the misse...

Nicnac by Level 1: Joiner
  • 1617 Views
  • 13 replies
  • 0 kudos

Resolved! Phone Calls in the USA

I just want to confirm that whilst gtravelling in the USA I can phone other USA mobile numbers/land lines at no extra charge providing I do not exceed the permitted limits. I have O2 Travel Inclusive Zone on Psay monthly.Thank you

rrichard by Level 1: Joiner
  • 721 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel O2 Refresh Upgrade... What now?

Hi all,I hope you are well.To cut a very long story short I am currently on my 3rd huawei mate 20 Pro device and unfortunately it's also the 3rd faulty one (green screen issue).I've decided I can't face another one so I want to change to a pixel 3 Xl...

Resolved! Bills

Hi  Anyone know where i can find a VAT invoice? Thanks.

DavidH by Level 1: Joiner
  • 1227 Views
  • 3 replies
  • 0 kudos

Cancelled order and credit check

I upgraded online to get an iPad but it just turned out that after paying and sorting the contract O2 can't deliver for Xmas (despite them saying it was in stock and would be delivered 24 seb between 8-10am ). I have now cancelled the order and repur...

Sonwal by Level 1: Joiner
  • 2727 Views
  • 5 replies
  • 0 kudos