Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile phone faulty and coming the end of contract

My phone touch screen is faulty, texting the letters have mind of own. Last night when trying to phone and it was dialing wrong contact. Online and Facebook jumping to different pages. Quite often when putting phone it's at the camera. Do receive tex...

Resolved! Contacting o2

Hi,Can anyone tell me how to contact customer service ?My new phone arrived but the charger is faulty, won't charge.I've searched the site but appears impossible to find a help telephone number or link for live chat??ThanksKerry

Resolved! Leaving o2

Hi, I'm currently trying to cancel my O2 sim only plan as I have left the UK and returned to Australia. I am struggling to fing any contact numbers from O2 or links leading me in the right direction. Any advice would be much appreciated.Thanks!

Apple Watch Series 5 Error Code 10 After Hard Reset

After a hard reset of my AW5, I tried to setup my existing mobile data connection. As this didn't work, I contacted O2 support about a month ago and they issued me with a new e-sim. I reset the watch as asked by O2 Tech and then tried to add mobile d...

Resolved! O2 in Spain

I have arrived in Spain. I have o2 travel bolt-on. However, I can get no service and emergency calls only.

Resolved! Calls to Switzerland

I made a call to a landline in Switzerland and got charged 3 pounds a min. I've just added the international bolt on.Will the bolt on reduce the amount I've already been charged or start from the next international call.

Resolved! Accidentally cancelled order

Hi there, I cancelled my order for an iPhone contract around 2 hours ago by accident and now need to reinstate it - can I do this?

Resolved! disney+ 3-month offer missing

I had a 3-month offer for Disney+ which should have ended tomorrow 4th June 2021, however when I went to activate it today it was no longer available. Why has this offer been removed? I attempted to call customer services twice to discuss this, yet b...

data blocked

Can anyone help - my daughter cannot use her data when outside yet she has an allowance of 45gb - i vaguely remember messing about with parental control of her phone and she has no access to data since! thanks

Resolved! Disconnected

My phone is disconnected and I need to pay the bill but I can't call the payment line due to no connection - live chat isn't on and I have no toehr way of getting in touch? need my phone urgently for work.

O2

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