Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111299 Views
  • 15 replies
  • 5 kudos

Resolved! Been charged for unwanted text message.

Received a text message from the number 88130 and have been charged £2.50. Is there anyway I can get reimbursed for this as the text came out of the blue. Thanks.

Daveabuk by Level 1: Joiner
  • 1199 Views
  • 5 replies
  • 0 kudos

Resolved! Number change

I need to change my number is this possible

Collette by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! 50gb Date with Unlimited calls

Happy Christmas Everyone I have a 50gb sim in my Huawei hub which i use for my wifi, is their any way i can use my unlimited minutes in my mobile ?? Can i get another sim to use the minutes up ?? or use a viop phone thats plugged into the hub ??

gerry1964 by Level 1: Joiner
  • 970 Views
  • 5 replies
  • 0 kudos

Resolved! Premium Incoming Text - Valuestay.mobi

I've just noticed that I have been charged £3.75 for an INCOMING text from the company above. I've never heard of them, never signed up for ANY service online, so how can this just be billed to me? I've tried to contact O2, but no advisors available....

Resolved! Using pac code to keep number but staying with O2!

Found a great deal online for a Note 9 with an O2 sim/ contract. I'm currently with O2 (pay monthly, but contract is finished) so will want to use my pac code to keep my current number. Can I use the pac code like this or do I have to transfer to a d...

Resolved! No Signal at Home, O2 updates local mast not working !!!!

Good Afternoon, The phone signal on mine and my daughters phones which are on O2 has been non- existent now for three weeks, I keep having update emails to say its still being worked on, over Christmas friends came around and one person had to walk u...

Grant by Level 1: Joiner
  • 361 Views
  • 2 replies
  • 0 kudos

Resolved! Phone bill not come out!

So my bill was meant to come out on the 25th which I obviously know is Christmas Day, so I was expecting it to come out on the 27th (after the bank holidays were over), however it’s now the 28th and my bill has yet to come out. I’m very confused.

Holly by Level 1: Joiner
  • 554 Views
  • 2 replies
  • 0 kudos

Rip off bill abroad

Anyone help I’ve visited turkey and got charged £37 for 1 days worth of internet didn’t think it would be a problem as I was in Jamaica a few month ago and rang up and they said yeah everything’s fine it does it automatically and it was £5 a day for ...

Matty by Level 1: Joiner
  • 366 Views
  • 5 replies
  • 0 kudos

Resolved! Keeping my old number - 3 days and not transferred yet

Hi, I got my new iPhone Xs on Saturday and immediately requested my number transfer from my old EE iPhone. I filled in the online form for keeping your number and supplied the PAC I was given from EE. The online documentation states that requests mad...