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Stopped from adding purchases and receiving incoming calls and texts

Ditty
Level 1: Joiner
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Registered:

Hi,

I'm just wondering exactly what's happened. I received an email today from o2 and I made sure it was no scam email or anything. I then went to my phone and tried to send a text in order to verify the details were correct from the email.

I can confirm I have no overdue payments and my bill is due to come tomorrow. I have actually spent less this month than I have in previous months. I also always pay on time, the 28th of every month.

For whatever reason it seems that o2 have taken it into their own hands to stop me from basically using my phone altogether and I'm not exactly sure why?

Would anyone know a reason as to why this could happen as I would rather know a genuine reason than make a complaint when it's not their fault.

 

Cheers

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MI5
Level 94: Supreme
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Registered:

@Ditty 

No one here could possibly know unfortunately, sorry.

You'll need to call customer service in the morning. They open at 8.00am. 

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Ditty 

No one here could possibly know unfortunately, sorry.

You'll need to call customer service in the morning. They open at 8.00am. 

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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